Throughout Edmonton extreme cold or heat can descend upon us at the drop of a hat. Even the best systems can break down unexpectedly.
At Furnace Family, we understand you can never plan enough for emergency situations.
We provide 24/7 emergency services to the entire Edmonton, St. Albert, Sherwood Park, Spruce Grove, Stony Plain, Leduc, Devon, Beaumont and within 50km of the Edmonton area.
We Are The ONLY Dealer In Alberta Offering AIR MILES® Reward Miles! Furnace Family is proud to offer it’s customers Miles on installation and service work performed. Be sure to check our current promotions and offers. Ask your home comfort advisor for more information or simply call our office.
Join our family and we will be there when you need us most. We offer two plans: The essential maintenance plan is our most economical plan, perfect for equipment already covered by the manufacturer’s warranty. The Worry Free Plan is the most relaxing way to heat or cool your home. Both plans give you full peace of mind.
SERVICE PROMISES ♥
At Furnace Family, we greatly value our customers. Our service promises stand for what we believe every customer should experience. We are committed to honesty and high ethical standards. Everything we do, is about taking care of you, our customer.
Furnace Family strives to be as fair as possible with our prices. If you find a lower price with a comparable company, on the same furnace or air conditioner we sell, with a similar warranty, we will either match it or beat it. We want your business.
If you have Furnace Family out to fix your furnace or AC on an emergency basis but find that replacing your unit is a better option, we will get it running if possible and give you 30 days to replace your furnace or a/c if you go with us we will refund the cost of the parts used, we hate high pressure sales.
Furnace Family will always put our existing customers first!! We advertise 24 hour service and we mean it; if our customers need us they get priority over new customers. Once you’re in our family we will look after you.
Furnace Family started offering this service after hearing stories of perfectly good furnaces being replaced just to sell a new unit or lack of technician skill to fix it. Call us and we will give you a honest opinion for free. Over the phone or in person.
The most important thing a company has is its reputation. Furnace Family stands behind all of our work and our great staff. We promise to do our best never to leave a customer unsatisfied with our work. We will always make things right, be that an extra visit or a full refund; we never want to leave a customer unhappy with our service… never ever.
Have a question, like to book a free in home estimate? Get in touch. We’d love to hear from you!