Hello, Nice to Meet you! Welcome to the Furnace Family!
With a over 50 years HVAC Experience, we are your local home service experts. Furnace Family provides residential furnace, air conditioner, hot water heater – replacement, sales, repair and service.
About Furnace Family
We will provide old school, customer-focused service. We have exceptional employees, products and our prices are very competitive – we like to call it family pricing, for all of our customers.
Our Current Promotions
We offer various promotions. Take advantage of special offers, rebates, contests and promotions on air conditioning systems and furnaces from Lennox as well as maintenance and repair.
24/7 Repair & Maintenance
Honest Pricing backed by a 100% Satisfaction Guarantee.We will be there with a smile when you need us, and treat you like a family member. Give us a call today - you'll be happy you did!
Heating & air conditioning services
Furnace Sales & Install
Lennox® & Goodman furnaces provide remarkably consistent heating. So instead of thinking about getting through the winter, you can focus on enjoying it.
Maintenance & Repair
We provide honest pricing and do it right the first time. Our techs have over 30+ years fixing furnaces so you know you are in good hands.
24/7 Emergency Service
Throughout Edmonton extreme cold or heat can descend upon us at the drop of a hat. We understand you can never plan enough for emergency situations.
Air Conditioning Sales
Even on the most hottest Edmonton Summers we systems with Comfort® technology keeps temperatures exactly where you set them while using less energy.
Hot Water Tank Sales & Install
More hot water, faster and with less energy. Choose from EnviroSense or tankless water heaters. Get the most out of that nice hot shower.
Indoor Air Quality
From the industry’s most effective air purifier to the #1 rated filtration system, there’s an innovative solution you can feel good about.
Our Service Promises
Honest Pricing.
We strive to be as fair as possible with our prices. If you find a lower price with a comparable company on the same furnace or A/C we sell, with a similar warranty, we will either match it or beat it.
No Wasted Money.
If you have us out on an emergency basis and your unit cannot be fixed, we will credit the cost of the service call and the parts towards your new install within 30 days.
Free Second opinion.
We started offering this service after hearing stories of perfectly good furnaces being replaced just to sell a unit or lack of skill to fix the unit. One of our advisors will help you make the right decision.
We'll be there.
We will always put our existing customers first!! We advertise 24 hour service and we mean it; if our customers need us they get priority. The hottest or coldest days are some of our busiest.
100% Satisfaction Promise.
The most important thing a company has is its reputation. Furnace Family stands behind all of our work and our great staff. We promise to do our best never to leave a customer unsatisfied with our work. We will always make things right, be that an extra visit or a full refund; we never want to leave a customer unhappy with our service.
Meet the Family
Providing the great customer service we talk about, starts with a great work environment for our staff and employee pride in the company.
Furnace Family is proud of our work and our workforce. The name “Furnace Family” reflects that we really are a family, committed to excellence and to working together to keep our customers happy and comfortable.
Dareck Makowski
Head of Family
Jerry Halat
Service Manager
Dave Lambert
Sales Manager
Alisa Makowski
Marketing Manager
Committed to Excellence.
Kayjay Lam
04:14 12 Jan 18
These guys were fast on a busy cold night. No American answer service. I got to talk directly to a technician right away. The price was very reasonable. The technician was personable, informative and didn't judge my laziness for not changing my filter! I will use this company every time from now on!read more
RANJAN M
20:46 30 Oct 17
Awesome service (Replacement of furnace)…….. After shopping around for months I talked to Dave and he is just too good. We got the best in a reasonable price....Love the way they work. Starting from Dave’s review and explanation, heat loss measurement by Sandy and at the end the boys (Ross & Mat) who installed the furnace are just excellent. They are really good in explaining the things and getting the things done. They also did a great job with my old chimney which was messed up by the previous guys without any extra cost. You guys are really awesome again thanks to Dave, Ross and Mat to make the job so easy… and also with a reasonable price and good payment option.read more
Trevor Moyer
06:12 11 Nov 17
First rate work in mid October! Richard was on time and got right to work on replacing the defective gas valve on my older furnace! Personable. Polite. Very knowledgeable. And even better, Furnace Family's quoted price came in a touch lower. And a good $200 lower than another competitor. Would use this company again in a heartbeat!read more
Shirley Houle
03:41 30 Dec 17
Our furnace quit which left me frantic trying to find someone to come out to get it up and running due to the temp dropping to -40 tonight. I googled and called the top 5 companies listed on google and none were available tonight, That wasn't an option so I called the next one on the list that happened to be Furnace Family. A nice gentleman named Jeff answered. He was super pleasant to talk to, I explained to him what was wrong, gave him my address and he was here within the hour. When he arrived he went straight to work figuring out what the issue was. He found that the problem was the motherboard and the igniter switch. Which had shorted out and had arced at one point. The repairs were more than what I had anticipated, he worked with me as best as he could. I will definitely call Furnace Family in the future, and will recommend to others as well. Very satisfied with his work ethic, manners and a job well done. Thank you.read more
Brad Tutschek
09:27 26 Dec 17
Richard from Furnace Family came to my house at 2:30 am to fix my furnace when I had no heat and -40 outside. Not only was he there in a timely manner but was professional and very helpful and I could not be happier with the service. Not only did he fix the furnace but Richard provided me with input how to get better performance out of my furnace and I scheduled a follow up visit to get a better thermostat installed. Excellent visitread more
Kulbir Uppal
23:20 24 Jan 18
Loved the work of this company, they did a great job and were very efficient in their work. Dave did a great job in explaining the mechanics of what was going to happen to repair our furnace. Ross and Matt were very hardworking and even ended up finishing two hours before the scheduled ending time. These two guys did such a wonderful job with not only the furnace repair but also with making sure they cleaned up before leaving. Very understanding, courteous and diligent staff members who are easy to talk to on the phone. Loved the customer service, this is definitely a 5 star experience for us. Definitely wouldn’t hesitate to recommend this company to other people. Thank you again for your hard-work!read more
Bruce Duff
21:02 29 Jan 18
When I realized that another furnace company (trying to sell me a new furnace) was replacing functioning parts with over priced new ones, I showed them the door and called the Furnace Family. It was already after hours but I got a rep/tech on the phone right away and thirty minutes later the Furnace Family tech was in my basement handing me the burnt out furnace circuit board that the previous guy hadn't even found! They had a replacement on board so I was up and running in minutes. Family Furnace figured out that the previous guys had replaced the motor when it never needed replacement! Family Furnace also tested the heat exchanger for free and found no fault. The previous guys wanted $150 to test and thousands to replace! Family Furnace also adjusted the flame at no charge. In less than an hour I had a warm house a safe furnace and my confidence restored thanks to Family Furnace! These people are professional knowledgeable and efficient. They were in and out in under an hour compared to the first guys who spent almost 4 hours and achieved nothing but fraud.Family Furnace prices are reasonable and competitive near as I can tell. I cant say enough about these honest lifesavers!read more
Keith Gordon
02:01 31 Jan 18
We had a furnace installed, as ours where extremely old. We had two furnaces, one was a down flow and one was an up flow, Matt and Ross worked a miracle and managed to make our single furnace work as two. Your wonderful, polite and very nice guys did an amazing job. Thank you furnace family we are very happy with our new furnace.read more
steve Goldberg
21:21 31 Jan 18
We had our furnace replaced last week. What a great experience,Dave the estimator was very informative and made great recommendations. He told us how job was going to be done and the installers were superb. Did a clean job and explained everything. I will be buying a AC this spring and have already referee a friend. Super service... Thanks !!!!!read more
Kallyn Strichen
05:46 01 Feb 18
We were without heat and had called a couple companies but got turned away, before finding family furnace (thankfully!) Richard was at our home within the hour and had the heat going within half an hour. He was polite, very informative and happy to help the whole time. We are so impressed with his service and will continue to use family furnace in the future for all of our heating and cooling needs! Thanks so much Richard!read more
Shayne Gambhir
05:53 02 Feb 18
I had 7 furnaces replaced in my rental properties and could not be happier. From Taryn in the office helping with financing, Dave the salesman figuring out the best units for my needs, and Matt/Ross for doing an amazing job with the installation. This team really inspires confidence in product quality and installation. I especially appreciated the installers, Matt and Ross, for their attention to detail and courteous/ honest work ethic.read more
Russell Kalmbach
20:40 22 Feb 18
Had Dave come by to give me a quote. He was honest, knowledgeable beyond compare and gave me a variety of options to fit both budget and needs. Totally impressed. Well worth talking to. Install team of Ross and Tyler. Wow. Really knew their stuff. The removal of the old furnace and install of the was incredibly quick. No muss no fuss. My place cleaned spotless. They stayed and tutored on all the new features and didn’t leave until I was satisfied. Excellent team!Can’t even tell my new Lennox is running it is that quiet. What a difference from my old one. Definitely worth the call!! Highly recommend!!!read more
Bonnie Frank
21:40 09 Mar 18
Great customer service. Dave the salesmen was very knowledgeable about their product and really gives you a great deal. The installers were also very knowledgeable and were in and out in record time. I would recommend this company to anyone who appreciates honesty and great service.read more
Deb Atkins
17:33 16 Mar 18
I had an unusual situation for my 1962 built home - I had two aging furnaces and wanted to convert it all to one unit. Dave came out and explained all my options, I felt very comfortable with his level of expertise and attention to detail. The install team of Ross & Travis was stellar as well. They arrived on time, protected my carpets, installed and cleaned up everything - my furnace room looks tidy. They also explained the whole workings of the system and new interactive thermostat. My house is so much more comfortable and the heat is balanced nicely throughout the rooms up and down. A great team all around - these guys are proud of the work they do and it shows.read more
Kenneth Kozoway
19:48 23 Mar 18
Our furnace went out and I phoned 4 different companies that supposedly offer 24 hr. service but none of them could come out after 11:00 PM. The fifth one I phoned was Furnace Family and they were out within the hour. After the repair we decided to replace our furnace. They came out to size and quote on a new unit. Within three days they installed the new furnace and AC. Their workers arrived on time and carefully removed the old unit and installed the new furnace. The technicians were extremely courteous and conscious of eliminating any debris thru-out the installation. After the installation was complete, they vacuumed all areas before leaving. An explanation of how the new furnace and AC works and should be maintained was explained to my wife. Great job and great pricing.read more
Kathleen Strobl
19:35 05 Apr 18
I recently had a new furnace installed by the furnace family. Dave the salesman was faboulous, great price for a great product. Installers (Ross and Tyler)showed up on time and eager to begin the install. They were pleasant and informative throughout the entire job. Treated my home as if it was theirs. Their professionalism and pride in their work really showed. Furnace runs perfectly and I couldn't be happier. They set a very high bar for quality service. Thank you, furnace family!read more
Bill Yates
22:47 09 Apr 18
We did our research and had a number of quotes done, we choose Furnace family because of the honesty we felt from the sales guy Dave. His knowledge was impressive compared to the others. The installers did a great job as promised and explained everything. The lady that came to do the heat loss on the day of the install even brought Mr coffee. Really a great family feel like the name states. Truly a great company highly recommend!!!read more
Gary Wilson
22:33 12 Apr 18
Had a bunch of bids for adding Air Conditioning to my existing furnace and did not realize how important correct sizing was. Dave explained the AC better than the other 4 guys and we trusted him so we went ahead. The installers were clean and friendly a seamless job seemed easy for them. Really get the family feel Dave told us about great company.read more
Jaime Tobar
01:20 13 Apr 18
We had a overall amazing experience from the beginning! Was looking into furnaces on Easter weekend came across there website. There was someone who chatted live with me at about 9 pm at night and advised me that a sales person would be calling me the following day (Easter Sunday) sure enough Dave from sales gave me a call and was then here Monday afternoon. He went over all of our options, was super friendly and knowledgeable of all products being sold. He didn’t try to up sell us just told us the plain facts and let us decide. We shopped around a bit but liked what Dave had to say the best and went with him.We set up install for the next week. Ross and Travis arrived on time, went through what they would be doing and got to work right away. They were fast clean and efficient. A two day job was done in one day. They left everything neat and tidy. They spent the extra time explaining the new thermostat that came with the furnace and A/C. Showed me how to use my phone to make changes. They didn’t leave until everything up up and running perfectly and that I was comfortable with how to use the controls.I would recommend this company and installers to anyone looking for a new furnace and or A/C.read more
Frank Branowski
2018-04-12T21:59:14+0000
Exceptional value and service when buying a new furnace and AC.We had them out to fix our old furnace in the winter and now decided to go with a full new system. The installation crew was all nice treated out home so well and explained every step. Dave the sales guy sold us on the higher efficiency AC and a Lennox thermostat that looks really cool. Great company highly recommend.read more
Tammy Koslowski
2018-04-10T03:27:23+0000
We had our furnace replaced and a A.C added. We decided to change a 18 year old furnace what a good company made it so easy and smooth we were not even planning on A.C. But why not better to do all at once. Install went well guys were great what a good experience for a some what boring purchase. We have sent two friends their way and. Org are as happy as us. Their are very few companies that have a staff that cares from the office staff to the sales guy all great.read more
Chris Ming
2018-01-27T22:55:50+0000
Came home to a broken furnace called around and o ly got voice mail and a pushy call center. Rich answered came out, diagnosed the problem and fixed it on the spot. Great service!!! Highly recommend!!! Referred a friend and same great service !!!!read more
Wendy Hawkings
2018-01-12T04:44:46+0000
They came and replaced my furnace from Dave the sales guy to the installers it could not have been a better experience. Price was fair and work very professional, highly recommend this company you will not regret it.read more
Kate Diers
2017-12-29T16:44:47+0000
Had these guys replace my furnace and water heater. Dave the estimator was really honest and easy to deal with and the installers did a great job. I have had other service companies out before and never had this level of service . Thanks Furnace Family !!!read more
Kathy Ren
2017-11-18T21:11:27+0000
We had our furnace and hot water tank replaced. Very good job indeed. Never felt pressured to buy at all and the pricing was really good. Thanks again, we are really happy!read more
Ivan Jewell
2017-07-24T21:07:31+0000
I have to say that after being in service industry myself I hold all installers and tradesman to my high standards that I give to people. When Tyler and his crew arrived they immediately removed there shoes when they came into the house. They were installing a air conditioner on our old furnace and got right to work. they finished the job beautifully and even tided up some of the hoses and stuff around our Furnace. I would highly recommend The Furnace Family as the workmanship and friendliness of there employees is next to none. By the way the came three days early on a miserable rainy day and installed the air conditioner. it is suppose to hit 30 in the next few days. thanks againread more
Carolyn Stiles
2017-06-07T04:04:41+0000
We are so happy to have found the Furnace Family. We needed a hot water tank replaced and out of all the companies we contacted, they were the best priced, most knowledgeable. They were able to offer us what other companies said could not be done. The quality of their work was amazing. The 2 gentlemen who came to install were very professional and exceptionally polite. They treated my home with respect and when they were done, there was no sign of the work done in our basement.Any contact we have had has been professional, positive and responses have been quick. As was the time to set up our appointment and have the installation done.Thank you for everything. We will be contacting you regarding our air conditioner.Great work!read more
Jennifer Stinert-Thibodeau
2017-05-19T23:03:48+0000
Great service and communication. I emailed them on the weekend and got a callback first thing Monday morning. I like that some of the labour costs are included in the service call fee. Jerry took time to explain how we can make our furnace work more efficiently and saved us hundreds of dollars on a smart thermostat. Taryn went out of her way to get the parts covered by warranty. It's nice to know that there are honest companies who care about their customers!read more
Pamela Cattabeni
2017-03-15T20:33:07+0000
I love their service!! I called to inquire, they answer all my questions I ended up getting my furnace with them. Their prices are very good and their customers service is awesome, they treated me like family. Thank you guys I will recommend you guys to all my friends and family.read more
Wayne Evenson
2017-03-12T19:40:49+0000
I called Furnace Family for a quote on a new furnace for our townhouse and was very pleased when Dareck Makowski, owner of Furnace Family came to do it personally. I found that Dareck really knew his business and pointed out several things I was unaware of regarding the installation. A competitive quotation was lower, but missed several extra cost items. We will definitely go with Furnace Family!read more
Elizabeth Neaves
2017-02-08T02:26:41+0000
My furnace stopped working in January. I called the Furnace Family and a technician came out within the hour. Turns out I needed to replace my 18 years old Furnace as the main circuit board was shot. The cost to repair didn't make sense. We had the Furnace Family install a new Furnace for us. They were prompt with getting things done and suggested cost effective options that made sense for our old home.read more
Jessica Lang
2017-01-09T00:33:40+0000
Our furnace died during a cold snap (low -30C's) and the Furnace Family showed up in no time and were able to fix the problem. Awesome customer service! Thank you!!!! You guys rock!read more
In The Community.
At Furnace Family, we care about giving back to the local community. We support many initiatives in the Edmonton area.
This past year (2017) Furnace Family installed not one, but two furnaces for families in need. “Neighbours helping neighbours.” The motto for the Heat UP Alberta program is so appropriate: This program asks you to nominate someone you know who needs a helping hand.
FURNACE FAMILY ACCREDITATIONS & AFFILIATIONS
