Hello, Nice to Meet you! Welcome to the Furnace Family!
With a over 50 years HVAC Experience, we are your local home service experts. Furnace Family provides residential furnace, air conditioner, hot water heater – replacement, sales, repair and service.
About Furnace Family
We will provide old school, customer-focused service. We have exceptional employees, products and our prices are very competitive – we like to call it family pricing, for all of our customers.
Lennox S30 Smart Thermostat
Is like an ipad hanging on your wall – controlling your heating and cooling system in your home. It monitors your system and let’s us know if there is a problem – usually before you know
24/7 Repair & Maintenance
Honest Pricing backed by a 100% Satisfaction Guarantee.We will be there with a smile when you need us, and treat you like a family member. Give us a call today - you'll be happy you did!
Heating & air conditioning services
Furnace Sales & Install
Lennox® & Goodman furnaces provide remarkably consistent heating. So instead of thinking about getting through the winter, you can focus on enjoying it.
Maintenance & Repair
We provide honest pricing and do it right the first time. Our techs have over 30+ years fixing furnaces so you know you are in good hands.
24/7 Emergency Service
Throughout Edmonton extreme cold or heat can descend upon us at the drop of a hat. We understand you can never plan enough for emergency situations.
Air Conditioning Sales
Even on the most hottest Edmonton Summers we systems with Comfort® technology keeps temperatures exactly where you set them while using less energy.
Hot Water Tank Sales & Install
More hot water, faster and with less energy. Choose from EnviroSense or tankless water heaters. Get the most out of that nice hot shower.
Indoor Air Quality
From the industry’s most effective air purifier to the #1 rated filtration system, there’s an innovative solution you can feel good about.
Our Service Promises
Honest Pricing.
We strive to be as fair as possible with our prices. If you find a lower price with a comparable company on the same furnace or A/C we sell, with a similar warranty, we will either match it or beat it.
No Wasted Money.
If you have us out on an emergency basis and your unit cannot be fixed, we will credit the cost of the service call and the parts towards your new install within 30 days.
Free Second opinion.
We started offering this service after hearing stories of perfectly good furnaces being replaced just to sell a unit or lack of skill to fix the unit. One of our advisors will help you make the right decision.
We'll be there.
We will always put our existing customers first!! We advertise 24 hour service and we mean it; if our customers need us they get priority. The hottest or coldest days are some of our busiest.
100% Satisfaction Promise.
The most important thing a company has is its reputation. Furnace Family stands behind all of our work and our great staff. We promise to do our best never to leave a customer unsatisfied with our work. We will always make things right, be that an extra visit or a full refund; we never want to leave a customer unhappy with our service.
Meet the Family
Providing the great customer service we talk about, starts with a great work environment for our staff and employee pride in the company.
Furnace Family is proud of our work and our workforce. The name “Furnace Family” reflects that we really are a family, committed to excellence and to working together to keep our customers happy and comfortable.
Dareck Makowski
Head of Family
Jerry Halat
Service Manager
Dave Lambert
Sales Manager
Alisa Makowski
Marketing Manager
Committed to Excellence.
Kayjay Lam
04:14 12 Jan 18
These guys were fast on a busy cold night. No American answer service. I got to talk directly to a technician right away. The price was very reasonable. The technician was personable, informative and didn't judge my laziness for not changing my filter! I will use this company every time from now on!read more
RANJAN M
20:46 30 Oct 17
Awesome service (Replacement of furnace)…….. After shopping around for months I talked to Dave and he is just too good. We got the best in a reasonable price....Love the way they work. Starting from Dave’s review and explanation, heat loss measurement by Sandy and at the end the boys (Ross & Mat) who installed the furnace are just excellent. They are really good in explaining the things and getting the things done. They also did a great job with my old chimney which was messed up by the previous guys without any extra cost. You guys are really awesome again thanks to Dave, Ross and Mat to make the job so easy… and also with a reasonable price and good payment option.read more
Trevor Moyer
06:12 11 Nov 17
First rate work in mid October! Richard was on time and got right to work on replacing the defective gas valve on my older furnace! Personable. Polite. Very knowledgeable. And even better, Furnace Family's quoted price came in a touch lower. And a good $200 lower than another competitor. Would use this company again in a heartbeat!read more
Shirley Houle
03:41 30 Dec 17
Our furnace quit which left me frantic trying to find someone to come out to get it up and running due to the temp dropping to -40 tonight. I googled and called the top 5 companies listed on google and none were available tonight, That wasn't an option so I called the next one on the list that happened to be Furnace Family. A nice gentleman named Jeff answered. He was super pleasant to talk to, I explained to him what was wrong, gave him my address and he was here within the hour. When he arrived he went straight to work figuring out what the issue was. He found that the problem was the motherboard and the igniter switch. Which had shorted out and had arced at one point. The repairs were more than what I had anticipated, he worked with me as best as he could. I will definitely call Furnace Family in the future, and will recommend to others as well. Very satisfied with his work ethic, manners and a job well done. Thank you.read more
Brad Tutschek
09:27 26 Dec 17
Richard from Furnace Family came to my house at 2:30 am to fix my furnace when I had no heat and -40 outside. Not only was he there in a timely manner but was professional and very helpful and I could not be happier with the service. Not only did he fix the furnace but Richard provided me with input how to get better performance out of my furnace and I scheduled a follow up visit to get a better thermostat installed. Excellent visitread more
Kulbir Uppal
23:20 24 Jan 18
Loved the work of this company, they did a great job and were very efficient in their work. Dave did a great job in explaining the mechanics of what was going to happen to repair our furnace. Ross and Matt were very hardworking and even ended up finishing two hours before the scheduled ending time. These two guys did such a wonderful job with not only the furnace repair but also with making sure they cleaned up before leaving. Very understanding, courteous and diligent staff members who are easy to talk to on the phone. Loved the customer service, this is definitely a 5 star experience for us. Definitely wouldn’t hesitate to recommend this company to other people. Thank you again for your hard-work!read more
Bruce Duff
21:02 29 Jan 18
When I realized that another furnace company (trying to sell me a new furnace) was replacing functioning parts with over priced new ones, I showed them the door and called the Furnace Family. It was already after hours but I got a rep/tech on the phone right away and thirty minutes later the Furnace Family tech was in my basement handing me the burnt out furnace circuit board that the previous guy hadn't even found! They had a replacement on board so I was up and running in minutes. Family Furnace figured out that the previous guys had replaced the motor when it never needed replacement! Family Furnace also tested the heat exchanger for free and found no fault. The previous guys wanted $150 to test and thousands to replace! Family Furnace also adjusted the flame at no charge. In less than an hour I had a warm house a safe furnace and my confidence restored thanks to Family Furnace! These people are professional knowledgeable and efficient. They were in and out in under an hour compared to the first guys who spent almost 4 hours and achieved nothing but fraud.Family Furnace prices are reasonable and competitive near as I can tell. I cant say enough about these honest lifesavers!read more
Keith Gordon
02:01 31 Jan 18
We had a furnace installed, as ours where extremely old. We had two furnaces, one was a down flow and one was an up flow, Matt and Ross worked a miracle and managed to make our single furnace work as two. Your wonderful, polite and very nice guys did an amazing job. Thank you furnace family we are very happy with our new furnace.read more
steve Goldberg
21:21 31 Jan 18
We had our furnace replaced last week. What a great experience,Dave the estimator was very informative and made great recommendations. He told us how job was going to be done and the installers were superb. Did a clean job and explained everything. I will be buying a AC this spring and have already referee a friend. Super service... Thanks !!!!!read more
Kallyn Strichen
05:46 01 Feb 18
We were without heat and had called a couple companies but got turned away, before finding family furnace (thankfully!) Richard was at our home within the hour and had the heat going within half an hour. He was polite, very informative and happy to help the whole time. We are so impressed with his service and will continue to use family furnace in the future for all of our heating and cooling needs! Thanks so much Richard!read more
Shayne Gambhir
05:53 02 Feb 18
I had 7 furnaces replaced in my rental properties and could not be happier. From Taryn in the office helping with financing, Dave the salesman figuring out the best units for my needs, and Matt/Ross for doing an amazing job with the installation. This team really inspires confidence in product quality and installation. I especially appreciated the installers, Matt and Ross, for their attention to detail and courteous/ honest work ethic.read more
Russell Kalmbach
20:40 22 Feb 18
Had Dave come by to give me a quote. He was honest, knowledgeable beyond compare and gave me a variety of options to fit both budget and needs. Totally impressed. Well worth talking to. Install team of Ross and Tyler. Wow. Really knew their stuff. The removal of the old furnace and install of the was incredibly quick. No muss no fuss. My place cleaned spotless. They stayed and tutored on all the new features and didn’t leave until I was satisfied. Excellent team!Can’t even tell my new Lennox is running it is that quiet. What a difference from my old one. Definitely worth the call!! Highly recommend!!!read more
Bonnie Frank
21:40 09 Mar 18
Great customer service. Dave the salesmen was very knowledgeable about their product and really gives you a great deal. The installers were also very knowledgeable and were in and out in record time. I would recommend this company to anyone who appreciates honesty and great service.read more
Deb Atkins
17:33 16 Mar 18
I had an unusual situation for my 1962 built home - I had two aging furnaces and wanted to convert it all to one unit. Dave came out and explained all my options, I felt very comfortable with his level of expertise and attention to detail. The install team of Ross & Travis was stellar as well. They arrived on time, protected my carpets, installed and cleaned up everything - my furnace room looks tidy. They also explained the whole workings of the system and new interactive thermostat. My house is so much more comfortable and the heat is balanced nicely throughout the rooms up and down. A great team all around - these guys are proud of the work they do and it shows.read more
Kenneth Kozoway
19:48 23 Mar 18
Our furnace went out and I phoned 4 different companies that supposedly offer 24 hr. service but none of them could come out after 11:00 PM. The fifth one I phoned was Furnace Family and they were out within the hour. After the repair we decided to replace our furnace. They came out to size and quote on a new unit. Within three days they installed the new furnace and AC. Their workers arrived on time and carefully removed the old unit and installed the new furnace. The technicians were extremely courteous and conscious of eliminating any debris thru-out the installation. After the installation was complete, they vacuumed all areas before leaving. An explanation of how the new furnace and AC works and should be maintained was explained to my wife. Great job and great pricing.read more
Kathleen Strobl
19:35 05 Apr 18
I recently had a new furnace installed by the furnace family. Dave the salesman was faboulous, great price for a great product. Installers (Ross and Tyler)showed up on time and eager to begin the install. They were pleasant and informative throughout the entire job. Treated my home as if it was theirs. Their professionalism and pride in their work really showed. Furnace runs perfectly and I couldn't be happier. They set a very high bar for quality service. Thank you, furnace family!read more
Bill Yates
22:47 09 Apr 18
We did our research and had a number of quotes done, we choose Furnace family because of the honesty we felt from the sales guy Dave. His knowledge was impressive compared to the others. The installers did a great job as promised and explained everything. The lady that came to do the heat loss on the day of the install even brought Mr coffee. Really a great family feel like the name states. Truly a great company highly recommend!!!read more
Gary Wilson
22:33 12 Apr 18
Had a bunch of bids for adding Air Conditioning to my existing furnace and did not realize how important correct sizing was. Dave explained the AC better than the other 4 guys and we trusted him so we went ahead. The installers were clean and friendly a seamless job seemed easy for them. Really get the family feel Dave told us about great company.read more
Jaime Tobar
01:20 13 Apr 18
We had a overall amazing experience from the beginning! Was looking into furnaces on Easter weekend came across there website. There was someone who chatted live with me at about 9 pm at night and advised me that a sales person would be calling me the following day (Easter Sunday) sure enough Dave from sales gave me a call and was then here Monday afternoon. He went over all of our options, was super friendly and knowledgeable of all products being sold. He didn’t try to up sell us just told us the plain facts and let us decide. We shopped around a bit but liked what Dave had to say the best and went with him.We set up install for the next week. Ross and Travis arrived on time, went through what they would be doing and got to work right away. They were fast clean and efficient. A two day job was done in one day. They left everything neat and tidy. They spent the extra time explaining the new thermostat that came with the furnace and A/C. Showed me how to use my phone to make changes. They didn’t leave until everything up up and running perfectly and that I was comfortable with how to use the controls.I would recommend this company and installers to anyone looking for a new furnace and or A/C.read more
Kelly Persaud
02:34 08 May 18
From the time we met with Dave it was a great experience. He shared photos of past projects and we were impressed with how neat and tidy all of their work was. Understanding that the actual work may not turn out the way they looked in the pictures, we decided to proceed with Furnace Family. They sent over Ross and Tyler. We should note that we received a picture of Ross before he came to the house. Some would find this weird, but it was good to know the person we were letting into our home was legit, we felt pretty safe. Ross and Tyler were awesome. They worked in a fairly tight space and made it all work out. We had to run out of the house a couple of times while they were here and we weren't at all concerned. They took the time to explain how everything worked and cleaned up after themselves. They were awesome. The work they did looked like the pictures Dave showed us, which was unreal. They answered all of our questions and we didn't feel that they were being dishonest at any point. I would definitely recommend Furnace Family...Especially Ross and Tyler!!!read more
Jennifer Blair
02:46 15 May 18
I had an amazing experience with the Furnace Family! I recently had air conditioning installed and received quotes from 3 different companies. Right from the start when meeting with Dave, I felt confident in choosing this company! Ross and Tyler were the technicians and were wonderful and went above and beyond moving some items that needed to be moved. I also met with Taryn in the office and again had a great, warm experience. Thanks again, I’m loving my new air conditioning!read more
Diane Wozniak
22:00 22 May 18
We had a great experience with Furnace Family. Dave was knowledgeable and explained how the new furnace and icomfort system works. Ross and Brendan were very professional and ensured that sheeting was down to protect the carpets. They were polite and friendly and spent time informing us about the furnace and water heater. Ross helped me program the new thermostat and took us down to the furnace and outside to the new vent. Everything was done well and neatly. Would recommend them to anyone wanting a new furnace.read more
Mami Reid
16:53 23 May 18
They came in and made everything cool, literally and figuratively. Everyone that we had dealings with was professional and friendly, they just made the whole process painless and easy. The job was done quick and clean. I would have to say that the craftsmanship was way above industry standards. Will be recommending to anyone that is in the market for a new air conditioner/furnace. They were able to accommodate our chaotic schedule. Big thumbs up!read more
Jason Peavey
15:15 29 May 18
The tech Richard was awesome. Did the work efficiently, correctly and explained fully what was done. This was the second time I used them and they were the first call for my AC. Why? The previous experience with my furnace about 5 months ago was a great experience as well.Basically this last experience confirmed my first impression. Best of all, they only do what it takes to fix the problem and nothing more, no BS, no up sell. Top shelf stuff with these guys.read more
Daniel A.
19:03 29 May 18
Had Bryce and Brendan came by to install a new furnace. Brendan was the new guy being taught by Bryce. Very prompt and professional in all aspects. Bryce was very open to any questions and didn't mind me watching here and there because it's very intriguing to see what they do! definitely felt like they went above and beyond. Great guys and great work. Look no further with the Furnace Family. Glad I did! Annnnnnd my furnace was awesome tooread more
Leila Mandi
23:19 31 May 18
Fantastic company! It started off with Dave who came in to give us a quote. He was very knowledgeable and very honest and did not try to sell us something we didn't need. His quote beat the other company's quote we got by a good chunk for the same equipment. Not even a week later we had the installers at our house. Ross, Ryan and a third guy (sorry, forgot his name) were AMAZING! SUPER friendly and polite and they always had a smile on their face. They spent most of the day installing a hot water tank, furnace and AC and they did a fantastic job from start to finish. They left everything clean and neat after they left. The whole experience was awesome and we have no complaints whatsoever...HIGHLY recommend this company.read more
Vedran P
17:58 05 Jun 18
After getting quotes from several different companies my wife and I are very happy to have chosen and gone with Family Furnace. Dave came down and was very friendly and professional explaining the entire process and giving us what I think is the best advice in the industry. Shortly after, Matt and the crew arrived and before you know it, we had Air Conditioning. Matt even took the time to reposition my Nest thermostat and install it properly; a job he was not hired for but I'm certainly thankful that he did.The general feeling that I got from Family Furnace is that they're a small company that are really passionate about their work and helping Albertans and their families. As with all big purchases, I highly recommend that people shop around but you owe it to yourself to at least get a quote from Dave and the crew. You won't be disappointed.Cheers and thank you again for helping my family and I feel cool this summer.read more
Connie Kaminsky
20:58 08 Jun 18
We are very happy with Furnace Family!!! The price was great and the service even better. The comfortable are worth every penny and I am glad I finally installed AC. I put it off and now am sorry I did. The installers were great and really knew their job. I will recommend them to all my friends. Great job.read more
Robert Parson
13:13 14 Jun 18
The level of service we experienced was exceptional. Dave the sales guy was honest and informative and have us a great price. I was actually only looking for AC but ended up buying a complete system. The guys that put it all in were very thorough and did a great job. If you need a furnace of AC there are the people to call . Everyone was super nice.read more
Amandeep Singh Sran
18:35 19 Jun 18
I had a wonderful experience with this company. They are thorough and professional with their work. Right from the time, Jamie showed up at my place regarding the quote, they did an excellent job. The installation crew of Tyler, Bryce and Brandon did a great job. They explained the process at the start and then at the end gave a through walk through regarding the work they did. Their prices are competitive and are a good value for money.read more
Jessyka Rabbit
21:24 22 Jun 18
This is a very efficient company that demonstrates professionalism from the initial quote through to the installation & walk-through. I had a new air conditioner and replacement HE furnace installed, along with an updated humidifier and smart-pad thermostat. They tested the new furnace and then quickly tested the AC and advised how long it would take to cool off my house. The crew was respectful of my hardwood and walls and did not damage anything and they did a great job cleaning up afterwards. They all got along (I've had crews that didn't!) and were friendly - totally giving a "family" feeling to this furnace & AC company. The office ladies were also very thorough and professional on the phone. I would hire them again and wouldn't hesitate to recommend them friends & family.read more
Lois Nauta
03:00 07 Jul 18
Five stars for the Furnace Family! We had a new furnace, hot water tank, and air-conditioning system installed in our 60 year-old house in early July 2018. The pre-instalment inspection was done by Dave, and the estimate was accurate and reasonable. He was very pleasant to talk to and answered all our many questions. The office staff were knowledgeable and accommodating. Bryce and his crew did an outstanding job. They arrived ON TIME! They were speedy, tireless, pleasant and polite, professional, and obviously experts in their field. They worked from morning until early evening, stopping only for a brief and well-deserved break. They took care not to disturb the surroundings more than necessary, laid down mats to protect the floors, and tidied up after themselves when the work was done. After the installation was complete, we received an in-depth orientation to the new units, and an overview of the maintenance recommendations. We were assured that the company is always available should have any questions or concerns in the future. The installation went off without a hitch! We are more than pleased with the result, and SO GLAD we chose the Furnace Family. CALL THEM FIRST if you are planning any similar work!read more
Roman Kuzbik
01:27 27 Jul 18
Thank you to The Furnace Family for providing the excellent equipment and service for our air conditioner installation.It all starts with Dave the Sales manager. He was on time, honest, provided great advise and the quotation was not deviated from. Very pleased.The mechanical field crew of Ross and Justin, could not get any better, They had tough site conditions, improvised, though out of the box and delivered big time. Super courteous to boot.Dave the electrician was equally challenged. Again he met the task and delivered. Very pleasant as well.The workmanship of the field crew was of the highest standard.The office staff kept me posted on the schedule. very helpful. All and all super pleased.Roman Kuzbik P.Eng.read more
Markus Vuorensola
03:19 30 Jul 18
We had a great service experience with the Furnace Family! I scheduled in the appointment late in the day on a Friday, and they had someone at my house within a couple hours to help. The technician (Jeff), was able to find the source of the issues with our air conditioner and worked tirelessly to fix them. The unit's now running great (just in time for the 30C weekend too!).read more
Geoff Reinitz
23:23 10 Aug 18
Jerry and his crew where such a great bunch of people. The experience was absolutely painless, efficient, and reasonably priced. The Techs that came to my place where awesome and personable. I feel so confident that my furnace is ready to rock ,and will keep my family warm and comfortable this winter. When it's time for a replacement these guys will definitely be my first choice.read more
Janice Blakey
20:17 14 Aug 18
I'm very happy with The Furnace Family. Dave the sales manager was very professional and gave us 2 quotes, one was $1100 less than that other furnace company in Edmonton. Dave even gave us a referral for a furnace and air duct cleaner and recommended we get that done before installation. The customer service is above expectation. We received a text message the day before our install to remind us of the time, then a text when the tech was on the way, which included a brief bio and picture so I knew who to expect. They arrived within the time quoted, but down drop cloths and cleaned up everything. They were very professional and nice. I would highly recommend The Furnace Family to all my friends and family. The service and value has been amazing.Thank you Dave, Ross, and Alisa.read more
Bryant Town
00:35 18 Aug 18
The work was outstanding. The crew arrived on time, the work was done as described and on time. They stayed to ensure that l knew how everything worked and that it worked. We went through maintenance, when and how the different filters should be changed and set up of the electronic thermostat. The furnace work was completed, everything was cleaned, used mats to ensure no damage and kept me informed what was being done and why. A very nice experience!read more
Anita Helmbold
18:52 18 Aug 18
We had a great experience with Furnace Family. Everyone was friendly, helpful, and enthusiastic about their products and the work they do. They offered the best product at the best price and scheduled the work (AC installation) promptly. The installation team arrived on time and did a great job, keeping us informed about everything that was happening. We are thrilled with our new conditioner and would highly recommend them and their work to anyone looking to purchase an air conditioner.read more
Andy Whitehouse
2018-08-14T16:28:37+0000
Hi friends, I just wanted to give a shout out to the amazing service you guys provided installing our new Air Conditioner! From the initial service call to troubleshoot our old unit, through the installation process of the new unit, you guys were amazingly professional, friendly and great to deal with! Thanks furnace family!Sincerely,The Whitehouse Familyread more
Emma Rashi
2018-08-08T16:54:48+0000
We were blown away by the great service from our estimator Jamie Wall to the install crew everyone was great. We even got Airmiles on the deal. What a company bravo!! We will recommend them to all of our friends!!read more
Rob Schwarz
2018-07-12T15:15:19+0000
We had our A/C installed last week. I brought a minor glitch to their attention on Tuesday and Jeff (who was awesome) came out before noon on Wednesday and rectified the issue. After service really is everything. We will be using Family Furnace for all of our heating and cooling needs!!!read more
San De Silva
2018-07-05T06:31:29+0000
Our Dual Air Conditioning System was malfunctioning.When I called the service company that installed the unit, the owner was not cooperative, to say the least!I phoned Furnace Family for a service request, and their prices were very competitive.Aslo they were very polite, and provided me with a very prompt appointment.Jeff turned up at the appointed time, and conducted an inspection.The dual system needed expensive replacement of parts, but Jeff had a very creative suggestion, which saved me a few thousand dollars.He did the necessary service, and the units are working very well, and it is a great comfort to have our home cool and comfortable in this hot weather!Thank you Jeff, and thanks to Furnace Family. Proud to have these wonderful people servicing Edmonton.I shall not hesitate for a moment to recommend these great people to any one who need their Air Conditioning Systems attended to.read more
Tamara Walker
2018-06-25T21:20:02+0000
There are a several furnace and air conditioning companies out there and we did shop around. Furnace Family stood out as being far superior right from the 1st phone call up to completion. Top notch service is an understatement. We would recommend this company to any of our friends and family. Thank you for the friendly professional service.read more
Tammy Lock Jones
2018-06-15T23:24:39+0000
Richard was great technician and did a fantastic job replacing our hot water tank. Went above and beyond the call of duty which speaks volumes about this company and who they employ. Thank you so much and I will definitely recommend this company to family and friends.read more
Ron Parson
2018-06-14T15:10:30+0000
The level of service we experienced was exceptional. Dave the sales guy was honest and informative and ave us a great price. I actually was only looking for ac but ended up buying complete system. The guys that put it in were great and very thorough and did a reat job. If you need a furnace or ac these are the people to call. Every one was super nice !!read more
Brad Del
2018-06-08T20:02:10+0000
I called them to install Air Conditioning in my hot house and what a great experience ! The estimate was about the same as the others but getting Airmiles were a bonus.Great job by the install crew, very professional and polite. Highly recommend Furnace Family.read more
Doris Black
2018-06-08T17:02:23+0000
Had furnace family out to install an A.C. The estimator Dave was very knowledgeable and very well priced. The installers were very knowledgeable and friendly and clean. Love sleeping through the heat wave !!! Great job amazing company!!!!read more
Tineke Chattargoon
2018-06-01T07:29:50+0000
I think that the Furnace family has an amazing crew. I had a problem, got someone out same day. And problem solved. Outstanding service from beginning tot start. I will be back (not too soon though......).read more
Leila Evoy
2018-05-31T23:29:50+0000
Fantastic company! It started off with Dave who came in to give us a quote. He was very knowledgeable and very honest and did not try to sell us something we didn't need. His quote beat the other company's quote we got by a good chunk for the same equipment. Not even a week later we had the installers at our house. Ross, Ryan and a third guy (sorry, forgot his name) were AMAZING! SUPER friendly and polite and they always had a smile on their face. They spent most of the day installing a hot water tank, furnace and AC and they did a fantastic job from start to finish. They left everything clean and neat after they left. The whole experience was awesome and we have no complaints whatsoever...HIGHLY recommend this company.read more
Gary Wilson
2018-04-22T16:41:48+0000
Great Air Conditioning experience !!! Had furnace family provide a bid along with four other companies. Dave was very knowledgeable and explained all the other companies were over sizing the AC, I guess this happens a lot. Installed were clean and very nice. I really like the family feel we were promised. Great company.read more
Frank Branowski
2018-04-12T21:59:14+0000
Exceptional value and service when buying a new furnace and AC.We had them out to fix our old furnace in the winter and now decided to go with a full new system. The installation crew was all nice treated out home so well and explained every step. Dave the sales guy sold us on the higher efficiency AC and a Lennox thermostat that looks really cool. Great company highly recommend.read more
Chris Ming
2018-01-27T22:55:50+0000
Came home to a broken furnace called around and o ly got voice mail and a pushy call center. Rich answered came out, diagnosed the problem and fixed it on the spot. Great service!!! Highly recommend!!! Referred a friend and same great service !!!!read more
Wendy Hawkings
2018-01-12T04:44:46+0000
They came and replaced my furnace from Dave the sales guy to the installers it could not have been a better experience. Price was fair and work very professional, highly recommend this company you will not regret it.read more
Kate Diers
2017-12-29T16:44:47+0000
Had these guys replace my furnace and water heater. Dave the estimator was really honest and easy to deal with and the installers did a great job. I have had other service companies out before and never had this level of service . Thanks Furnace Family !!!read more
Kathy Ren
2017-11-18T21:11:27+0000
We had our furnace and hot water tank replaced. Very good job indeed. Never felt pressured to buy at all and the pricing was really good. Thanks again, we are really happy!read more
Ivan Jewell
2017-07-24T21:07:31+0000
I have to say that after being in service industry myself I hold all installers and tradesman to my high standards that I give to people. When Tyler and his crew arrived they immediately removed there shoes when they came into the house. They were installing a air conditioner on our old furnace and got right to work. they finished the job beautifully and even tided up some of the hoses and stuff around our Furnace. I would highly recommend The Furnace Family as the workmanship and friendliness of there employees is next to none. By the way the came three days early on a miserable rainy day and installed the air conditioner. it is suppose to hit 30 in the next few days. thanks againread more
Carolyn Stiles
2017-06-07T04:04:41+0000
We are so happy to have found the Furnace Family. We needed a hot water tank replaced and out of all the companies we contacted, they were the best priced, most knowledgeable. They were able to offer us what other companies said could not be done. The quality of their work was amazing. The 2 gentlemen who came to install were very professional and exceptionally polite. They treated my home with respect and when they were done, there was no sign of the work done in our basement.Any contact we have had has been professional, positive and responses have been quick. As was the time to set up our appointment and have the installation done.Thank you for everything. We will be contacting you regarding our air conditioner.Great work!read more
Jennifer Stinert-Thibodeau
2017-05-19T23:03:48+0000
Great service and communication. I emailed them on the weekend and got a callback first thing Monday morning. I like that some of the labour costs are included in the service call fee. Jerry took time to explain how we can make our furnace work more efficiently and saved us hundreds of dollars on a smart thermostat. Taryn went out of her way to get the parts covered by warranty. It's nice to know that there are honest companies who care about their customers!read more
Pamela Cattabeni
2017-03-15T20:33:07+0000
I love their service!! I called to inquire, they answer all my questions I ended up getting my furnace with them. Their prices are very good and their customers service is awesome, they treated me like family. Thank you guys I will recommend you guys to all my friends and family.read more
Wayne Evenson
2017-03-12T19:40:49+0000
I called Furnace Family for a quote on a new furnace for our townhouse and was very pleased when Dareck Makowski, owner of Furnace Family came to do it personally. I found that Dareck really knew his business and pointed out several things I was unaware of regarding the installation. A competitive quotation was lower, but missed several extra cost items. We will definitely go with Furnace Family!read more
Elizabeth Neaves
2017-02-08T02:26:41+0000
My furnace stopped working in January. I called the Furnace Family and a technician came out within the hour. Turns out I needed to replace my 18 years old Furnace as the main circuit board was shot. The cost to repair didn't make sense. We had the Furnace Family install a new Furnace for us. They were prompt with getting things done and suggested cost effective options that made sense for our old home.read more
Jessica Lang
2017-01-09T00:33:40+0000
Our furnace died during a cold snap (low -30C's) and the Furnace Family showed up in no time and were able to fix the problem. Awesome customer service! Thank you!!!! You guys rock!read more
In The Community.
At Furnace Family, we care about giving back to the local community. We support many initiatives in the Edmonton area.
This past year (2017) Furnace Family installed not one, but two furnaces for families in need. “Neighbours helping neighbours.” The motto for the Heat UP Alberta program is so appropriate: This program asks you to nominate someone you know who needs a helping hand.
FURNACE FAMILY ACCREDITATIONS & AFFILIATIONS
