Furnace Family is a local heating and cooling company specializing in residential furnace replacement, service, air conditioning, indoor air quality, and water heaters both standard and tankless. We aren’t the kind of company that will only do new homes or commercial jobs. We specialize in one thing: Residential family homes. We are devoted to great customer service with honest family pricing and a commitment to doing the job right the first time.
We provide old school customer service and always go for the WOW factor. We have exceptional employees that love what they do, high-quality products and our prices are very competitive. We call it “family pricing,” so all our customers know when they choose Furnace Family, their family is taken care of.
The head of the Family, Dareck Makowski, has been in business in Edmonton with different ventures since 2001. When Furnace Family started many of his previous employees wanted to be part of Furnace Family. That doesn’t happen a lot these days.
“ I never expected such loyalty and dedication, very humbling” Dareck Makowski
Furnace Family team members are super excited to work together and create a magnificent workplace that can only happen in a non-corporate, small business setting where we all care about each other like family. When we add to our family, we really hire the best, because we know that skills can be acquired, but exceptional values and an outstanding attitude cannot.
“Happy ‘family members (staff)’ will translate to happy customers every time. It’s that simple.” – Dareck Makowski
Furnace Family believes strongly in caring for Edmonton families in need. We are committed to giving back whenever possible. That is why we partner with the Lennox “Feel the Love” program, where we install three completely free furnaces for three separate families who need a hand.
Please call us for any of your furnace or air conditioning needs. We will be there with a smile when you need us and treat you like family. But why listen to us? Let our customer reviews on Google convince you! Our customers say it all! Give us a call and we will promise you made the right decision. Our 100% satisfaction guarantee is real and very important to us. Let us prove it.
Dareck, Head of the Family at Furnace Family, has 25 years of experience in the heating and cooling industry. Starting in the industry at age 17, Dareck received his Journeyman first class gasfitter ticket by the age of 23. Opening his first business, The Furnace Company, from a garage in Forest Heights in 2001, he grew his staff to 45 people and a state of the art building by 2011. Under his leadership, The Furnace Company was Edmonton’s most award winning Lennox dealer, winning the Dave Lennox award four years in a row. The Dave Lennox award is only given to the top 25 dealers (out of the 6500 heating and cooling businesses in North America) for customer service excellence. Selling The Furnace Company was a hard decision but was right at the time. After 5 years of other ventures he decided to return to his first love: heating and cooling. Furnace Family is very much like all his ventures – provide great customer experience and treat the staff like family and success will come.
Mark started his career in the furnace cleaning industry at a young age, quickly progressing to become a class one gas fitter. Mark came to work for Dareck at The Furnace Company in 2006 leaving a family run operation. Mark progressed through the ranks making it all the way to operations manager. In August of 2018 Mark came back to work for his long time friend Dareck as operations manager at Furnace Family leaving the corporate furnace company world behind. Mark enjoys spending time with his family outside of work.
Alisa is our stellar Marketing Manager. She was involved with The Furnace Company from 2006 with marketing and design! Her original plan was to work in the tech industry, but she couldn’t deny that her passion was for Marketing. 12 years of her traditional and online marketing experience include a Lennox Marketing award in 2009, a Shorty Award (for social media) with the City of Edmonton in 2014, and managing advertising budgets up to half a million dollars. If she ever actually takes a break from working, she likes to run and enjoys great food from top chefs
Dave, 60, is our estimator, and comes to us from Redwater, AB. He started in the HVAC industry in 1979, and with The Furnace Company back in 2003! In 34 years in this industry, he’s dealt with almost anything you can imagine, and has endless patience for his customers and teammates. As you can imagine, much of his life is devoted to his work, but outside of that he loves to travel all over North America, spoil his grandkids, and work on his hot rod.
Jamie started his career in heating and cooling as a young man doing furnace cleaning to learn the industry. Always wanting to advance and learn Jamie started working at The Furnace Company in 2006. Jamie moved through the ranks at a quick pace making it to lead installer. In 2011 Jamie was promoted to home comfort advisor. Jamie’s sales career has given him the mix of hands on that Jamie likes even doing the occasional installation just to stay current or save the day when need. Jamie made the move to Furnace Family in the spring on 2018 to work for Dareck Makowski again as he did at The Furnace Company years ago.
Have a question, like to book a free in home estimate? Get in touch. We’d love to hear from you!