Water Heater Installation
We install great quality water heaters that will meet all of your home’s needs.
Water heaters can consume up to 25% of your home’s energy use. That’s more than any other system aside from the HVAC. If you want to save some money on your energy bills, you need a modern and energy-efficient water heater. We are completely focused on customer satisfaction so we always make sure that we get the installation is right the first time.
Hot Water Requirements
We take note of the number of bathrooms, kitchens, and laundry rooms in your property and determine just how much water you need before we recommend a hot water tank.
Great Products
We know how different products perform after they are installed. We offer unbiased advice on brands and suggest a water heater capacity that will fit your unique requirements.
Expert Installation & Repair
The technicians will follow the manufacturer’s guidelines on every water heater installation and make sure the system works efficiently before they consider their job done
Hot Water Tank Installation
When it comes to keeping your hot water running smooth, give Furnace Family’s specialists a call.
Here are some reasons why you should consider replacing your old water heater:
- Old System – If your water heater is more than 10 to 12 years old, it won’t be as energy-efficient as modern systems available in the market. Older heaters would also breakdown and underperform more often, so you’ll end up spending more money on your energy bills and repairs than on a replacement.
- Poor Heating – If the water isn’t warm enough, you won’t have a satisfactory bathing experience. If it’s too hot, you can get scalded during the shower. While replacing some components and repairing the system can offer some temporary relief, you should consider replacing the heater entirely to get a more reliable supply of hot water.
Committed to Excellence.
Kayjay Lam
04:14 12 Jan 18
These guys were fast on a busy cold night. No American answer service. I got to talk directly to a technician right away. The price was very reasonable. The technician was personable, informative and didn't judge my laziness for not changing my filter! I will use this company every time from now on!read more
RANJAN M
20:46 30 Oct 17
Awesome service (Replacement of furnace)…….. After shopping around for months I talked to Dave and he is just too good. We got the best in a reasonable price....Love the way they work. Starting from Dave’s review and explanation, heat loss measurement by Sandy and at the end the boys (Ross & Mat) who installed the furnace are just excellent. They are really good in explaining the things and getting the things done. They also did a great job with my old chimney which was messed up by the previous guys without any extra cost. You guys are really awesome again thanks to Dave, Ross and Mat to make the job so easy… and also with a reasonable price and good payment option.read more
Trevor Moyer
06:12 11 Nov 17
First rate work in mid October! Richard was on time and got right to work on replacing the defective gas valve on my older furnace! Personable. Polite. Very knowledgeable. And even better, Furnace Family's quoted price came in a touch lower. And a good $200 lower than another competitor. Would use this company again in a heartbeat!read more
Shirley Houle
03:41 30 Dec 17
Our furnace quit which left me frantic trying to find someone to come out to get it up and running due to the temp dropping to -40 tonight. I googled and called the top 5 companies listed on google and none were available tonight, That wasn't an option so I called the next one on the list that happened to be Furnace Family. A nice gentleman named Jeff answered. He was super pleasant to talk to, I explained to him what was wrong, gave him my address and he was here within the hour. When he arrived he went straight to work figuring out what the issue was. He found that the problem was the motherboard and the igniter switch. Which had shorted out and had arced at one point. The repairs were more than what I had anticipated, he worked with me as best as he could. I will definitely call Furnace Family in the future, and will recommend to others as well. Very satisfied with his work ethic, manners and a job well done. Thank you.read more
Brad Tutschek
09:27 26 Dec 17
Richard from Furnace Family came to my house at 2:30 am to fix my furnace when I had no heat and -40 outside. Not only was he there in a timely manner but was professional and very helpful and I could not be happier with the service. Not only did he fix the furnace but Richard provided me with input how to get better performance out of my furnace and I scheduled a follow up visit to get a better thermostat installed. Excellent visitread more
Kulbir Uppal
23:20 24 Jan 18
Loved the work of this company, they did a great job and were very efficient in their work. Dave did a great job in explaining the mechanics of what was going to happen to repair our furnace. Ross and Matt were very hardworking and even ended up finishing two hours before the scheduled ending time. These two guys did such a wonderful job with not only the furnace repair but also with making sure they cleaned up before leaving. Very understanding, courteous and diligent staff members who are easy to talk to on the phone. Loved the customer service, this is definitely a 5 star experience for us. Definitely wouldn’t hesitate to recommend this company to other people. Thank you again for your hard-work!read more
Bruce Duff
21:02 29 Jan 18
When I realized that another furnace company (trying to sell me a new furnace) was replacing functioning parts with over priced new ones, I showed them the door and called the Furnace Family. It was already after hours but I got a rep/tech on the phone right away and thirty minutes later the Furnace Family tech was in my basement handing me the burnt out furnace circuit board that the previous guy hadn't even found! They had a replacement on board so I was up and running in minutes. Family Furnace figured out that the previous guys had replaced the motor when it never needed replacement! Family Furnace also tested the heat exchanger for free and found no fault. The previous guys wanted $150 to test and thousands to replace! Family Furnace also adjusted the flame at no charge. In less than an hour I had a warm house a safe furnace and my confidence restored thanks to Family Furnace! These people are professional knowledgeable and efficient. They were in and out in under an hour compared to the first guys who spent almost 4 hours and achieved nothing but fraud.Family Furnace prices are reasonable and competitive near as I can tell. I cant say enough about these honest lifesavers!read more
Keith Gordon
02:01 31 Jan 18
We had a furnace installed, as ours where extremely old. We had two furnaces, one was a down flow and one was an up flow, Matt and Ross worked a miracle and managed to make our single furnace work as two. Your wonderful, polite and very nice guys did an amazing job. Thank you furnace family we are very happy with our new furnace.read more
steve Goldberg
21:21 31 Jan 18
We had our furnace replaced last week. What a great experience,Dave the estimator was very informative and made great recommendations. He told us how job was going to be done and the installers were superb. Did a clean job and explained everything. I will be buying a AC this spring and have already referee a friend. Super service... Thanks !!!!!read more
Kallyn Strichen
05:46 01 Feb 18
We were without heat and had called a couple companies but got turned away, before finding family furnace (thankfully!) Richard was at our home within the hour and had the heat going within half an hour. He was polite, very informative and happy to help the whole time. We are so impressed with his service and will continue to use family furnace in the future for all of our heating and cooling needs! Thanks so much Richard!read more
Shayne Gambhir
05:53 02 Feb 18
I had 7 furnaces replaced in my rental properties and could not be happier. From Taryn in the office helping with financing, Dave the salesman figuring out the best units for my needs, and Matt/Ross for doing an amazing job with the installation. This team really inspires confidence in product quality and installation. I especially appreciated the installers, Matt and Ross, for their attention to detail and courteous/ honest work ethic.read more
Russell Kalmbach
20:40 22 Feb 18
Had Dave come by to give me a quote. He was honest, knowledgeable beyond compare and gave me a variety of options to fit both budget and needs. Totally impressed. Well worth talking to. Install team of Ross and Tyler. Wow. Really knew their stuff. The removal of the old furnace and install of the was incredibly quick. No muss no fuss. My place cleaned spotless. They stayed and tutored on all the new features and didn’t leave until I was satisfied. Excellent team!Can’t even tell my new Lennox is running it is that quiet. What a difference from my old one. Definitely worth the call!! Highly recommend!!!read more
Bonnie Frank
21:40 09 Mar 18
Great customer service. Dave the salesmen was very knowledgeable about their product and really gives you a great deal. The installers were also very knowledgeable and were in and out in record time. I would recommend this company to anyone who appreciates honesty and great service.read more
Deb Atkins
17:33 16 Mar 18
I had an unusual situation for my 1962 built home - I had two aging furnaces and wanted to convert it all to one unit. Dave came out and explained all my options, I felt very comfortable with his level of expertise and attention to detail. The install team of Ross & Travis was stellar as well. They arrived on time, protected my carpets, installed and cleaned up everything - my furnace room looks tidy. They also explained the whole workings of the system and new interactive thermostat. My house is so much more comfortable and the heat is balanced nicely throughout the rooms up and down. A great team all around - these guys are proud of the work they do and it shows.read more
Kenneth Kozoway
19:48 23 Mar 18
Our furnace went out and I phoned 4 different companies that supposedly offer 24 hr. service but none of them could come out after 11:00 PM. The fifth one I phoned was Furnace Family and they were out within the hour. After the repair we decided to replace our furnace. They came out to size and quote on a new unit. Within three days they installed the new furnace and AC. Their workers arrived on time and carefully removed the old unit and installed the new furnace. The technicians were extremely courteous and conscious of eliminating any debris thru-out the installation. After the installation was complete, they vacuumed all areas before leaving. An explanation of how the new furnace and AC works and should be maintained was explained to my wife. Great job and great pricing.read more
Kathleen Strobl
19:35 05 Apr 18
I recently had a new furnace installed by the furnace family. Dave the salesman was faboulous, great price for a great product. Installers (Ross and Tyler)showed up on time and eager to begin the install. They were pleasant and informative throughout the entire job. Treated my home as if it was theirs. Their professionalism and pride in their work really showed. Furnace runs perfectly and I couldn't be happier. They set a very high bar for quality service. Thank you, furnace family!read more
Bill Yates
22:47 09 Apr 18
We did our research and had a number of quotes done, we choose Furnace family because of the honesty we felt from the sales guy Dave. His knowledge was impressive compared to the others. The installers did a great job as promised and explained everything. The lady that came to do the heat loss on the day of the install even brought Mr coffee. Really a great family feel like the name states. Truly a great company highly recommend!!!read more
Gary Wilson
22:33 12 Apr 18
Had a bunch of bids for adding Air Conditioning to my existing furnace and did not realize how important correct sizing was. Dave explained the AC better than the other 4 guys and we trusted him so we went ahead. The installers were clean and friendly a seamless job seemed easy for them. Really get the family feel Dave told us about great company.read more
Jaime Tobar
01:20 13 Apr 18
We had a overall amazing experience from the beginning! Was looking into furnaces on Easter weekend came across there website. There was someone who chatted live with me at about 9 pm at night and advised me that a sales person would be calling me the following day (Easter Sunday) sure enough Dave from sales gave me a call and was then here Monday afternoon. He went over all of our options, was super friendly and knowledgeable of all products being sold. He didn’t try to up sell us just told us the plain facts and let us decide. We shopped around a bit but liked what Dave had to say the best and went with him.We set up install for the next week. Ross and Travis arrived on time, went through what they would be doing and got to work right away. They were fast clean and efficient. A two day job was done in one day. They left everything neat and tidy. They spent the extra time explaining the new thermostat that came with the furnace and A/C. Showed me how to use my phone to make changes. They didn’t leave until everything up up and running perfectly and that I was comfortable with how to use the controls.I would recommend this company and installers to anyone looking for a new furnace and or A/C.read more
Kelly Persaud
02:34 08 May 18
From the time we met with Dave it was a great experience. He shared photos of past projects and we were impressed with how neat and tidy all of their work was. Understanding that the actual work may not turn out the way they looked in the pictures, we decided to proceed with Furnace Family. They sent over Ross and Tyler. We should note that we received a picture of Ross before he came to the house. Some would find this weird, but it was good to know the person we were letting into our home was legit, we felt pretty safe. Ross and Tyler were awesome. They worked in a fairly tight space and made it all work out. We had to run out of the house a couple of times while they were here and we weren't at all concerned. They took the time to explain how everything worked and cleaned up after themselves. They were awesome. The work they did looked like the pictures Dave showed us, which was unreal. They answered all of our questions and we didn't feel that they were being dishonest at any point. I would definitely recommend Furnace Family...Especially Ross and Tyler!!!read more
Jennifer Blair
02:46 15 May 18
I had an amazing experience with the Furnace Family! I recently had air conditioning installed and received quotes from 3 different companies. Right from the start when meeting with Dave, I felt confident in choosing this company! Ross and Tyler were the technicians and were wonderful and went above and beyond moving some items that needed to be moved. I also met with Taryn in the office and again had a great, warm experience. Thanks again, I’m loving my new air conditioning!read more
Diane Wozniak
22:00 22 May 18
We had a great experience with Furnace Family. Dave was knowledgeable and explained how the new furnace and icomfort system works. Ross and Brendan were very professional and ensured that sheeting was down to protect the carpets. They were polite and friendly and spent time informing us about the furnace and water heater. Ross helped me program the new thermostat and took us down to the furnace and outside to the new vent. Everything was done well and neatly. Would recommend them to anyone wanting a new furnace.read more
Mami Reid
16:53 23 May 18
They came in and made everything cool, literally and figuratively. Everyone that we had dealings with was professional and friendly, they just made the whole process painless and easy. The job was done quick and clean. I would have to say that the craftsmanship was way above industry standards. Will be recommending to anyone that is in the market for a new air conditioner/furnace. They were able to accommodate our chaotic schedule. Big thumbs up!read more
Jason Peavey
15:15 29 May 18
The tech Richard was awesome. Did the work efficiently, correctly and explained fully what was done. This was the second time I used them and they were the first call for my AC. Why? The previous experience with my furnace about 5 months ago was a great experience as well.Basically this last experience confirmed my first impression. Best of all, they only do what it takes to fix the problem and nothing more, no BS, no up sell. Top shelf stuff with these guys.read more
Daniel A.
19:03 29 May 18
Had Bryce and Brendan came by to install a new furnace. Brendan was the new guy being taught by Bryce. Very prompt and professional in all aspects. Bryce was very open to any questions and didn't mind me watching here and there because it's very intriguing to see what they do! definitely felt like they went above and beyond. Great guys and great work. Look no further with the Furnace Family. Glad I did! Annnnnnd my furnace was awesome tooread more
Leila Mandi
23:19 31 May 18
Fantastic company! It started off with Dave who came in to give us a quote. He was very knowledgeable and very honest and did not try to sell us something we didn't need. His quote beat the other company's quote we got by a good chunk for the same equipment. Not even a week later we had the installers at our house. Ross, Ryan and a third guy (sorry, forgot his name) were AMAZING! SUPER friendly and polite and they always had a smile on their face. They spent most of the day installing a hot water tank, furnace and AC and they did a fantastic job from start to finish. They left everything clean and neat after they left. The whole experience was awesome and we have no complaints whatsoever...HIGHLY recommend this company.read more
Vedran P
17:58 05 Jun 18
After getting quotes from several different companies my wife and I are very happy to have chosen and gone with Family Furnace. Dave came down and was very friendly and professional explaining the entire process and giving us what I think is the best advice in the industry. Shortly after, Matt and the crew arrived and before you know it, we had Air Conditioning. Matt even took the time to reposition my Nest thermostat and install it properly; a job he was not hired for but I'm certainly thankful that he did.The general feeling that I got from Family Furnace is that they're a small company that are really passionate about their work and helping Albertans and their families. As with all big purchases, I highly recommend that people shop around but you owe it to yourself to at least get a quote from Dave and the crew. You won't be disappointed.Cheers and thank you again for helping my family and I feel cool this summer.read more
Connie Kaminsky
20:58 08 Jun 18
We are very happy with Furnace Family!!! The price was great and the service even better. The comfortable are worth every penny and I am glad I finally installed AC. I put it off and now am sorry I did. The installers were great and really knew their job. I will recommend them to all my friends. Great job.read more
Robert Parson
13:13 14 Jun 18
The level of service we experienced was exceptional. Dave the sales guy was honest and informative and have us a great price. I was actually only looking for AC but ended up buying a complete system. The guys that put it all in were very thorough and did a great job. If you need a furnace of AC there are the people to call . Everyone was super nice.read more
Amandeep Singh Sran
18:35 19 Jun 18
I had a wonderful experience with this company. They are thorough and professional with their work. Right from the time, Jamie showed up at my place regarding the quote, they did an excellent job. The installation crew of Tyler, Bryce and Brandon did a great job. They explained the process at the start and then at the end gave a through walk through regarding the work they did. Their prices are competitive and are a good value for money.read more
Jessyka Rabbit
21:24 22 Jun 18
This is a very efficient company that demonstrates professionalism from the initial quote through to the installation & walk-through. I had a new air conditioner and replacement HE furnace installed, along with an updated humidifier and smart-pad thermostat. They tested the new furnace and then quickly tested the AC and advised how long it would take to cool off my house. The crew was respectful of my hardwood and walls and did not damage anything and they did a great job cleaning up afterwards. They all got along (I've had crews that didn't!) and were friendly - totally giving a "family" feeling to this furnace & AC company. The office ladies were also very thorough and professional on the phone. I would hire them again and wouldn't hesitate to recommend them friends & family.read more
Lois Nauta
03:00 07 Jul 18
Five stars for the Furnace Family! We had a new furnace, hot water tank, and air-conditioning system installed in our 60 year-old house in early July 2018. The pre-instalment inspection was done by Dave, and the estimate was accurate and reasonable. He was very pleasant to talk to and answered all our many questions. The office staff were knowledgeable and accommodating. Bryce and his crew did an outstanding job. They arrived ON TIME! They were speedy, tireless, pleasant and polite, professional, and obviously experts in their field. They worked from morning until early evening, stopping only for a brief and well-deserved break. They took care not to disturb the surroundings more than necessary, laid down mats to protect the floors, and tidied up after themselves when the work was done. After the installation was complete, we received an in-depth orientation to the new units, and an overview of the maintenance recommendations. We were assured that the company is always available should have any questions or concerns in the future. The installation went off without a hitch! We are more than pleased with the result, and SO GLAD we chose the Furnace Family. CALL THEM FIRST if you are planning any similar work!read more
Roman Kuzbik
01:27 27 Jul 18
Thank you to The Furnace Family for providing the excellent equipment and service for our air conditioner installation.It all starts with Dave the Sales manager. He was on time, honest, provided great advise and the quotation was not deviated from. Very pleased.The mechanical field crew of Ross and Justin, could not get any better, They had tough site conditions, improvised, though out of the box and delivered big time. Super courteous to boot.Dave the electrician was equally challenged. Again he met the task and delivered. Very pleasant as well.The workmanship of the field crew was of the highest standard.The office staff kept me posted on the schedule. very helpful. All and all super pleased.Roman Kuzbik P.Eng.read more
Markus Vuorensola
03:19 30 Jul 18
We had a great service experience with the Furnace Family! I scheduled in the appointment late in the day on a Friday, and they had someone at my house within a couple hours to help. The technician (Jeff), was able to find the source of the issues with our air conditioner and worked tirelessly to fix them. The unit's now running great (just in time for the 30C weekend too!).read more
Geoff Reinitz
23:23 10 Aug 18
Jerry and his crew where such a great bunch of people. The experience was absolutely painless, efficient, and reasonably priced. The Techs that came to my place where awesome and personable. I feel so confident that my furnace is ready to rock ,and will keep my family warm and comfortable this winter. When it's time for a replacement these guys will definitely be my first choice.read more
Janice Blakey
20:17 14 Aug 18
I'm very happy with The Furnace Family. Dave the sales manager was very professional and gave us 2 quotes, one was $1100 less than that other furnace company in Edmonton. Dave even gave us a referral for a furnace and air duct cleaner and recommended we get that done before installation. The customer service is above expectation. We received a text message the day before our install to remind us of the time, then a text when the tech was on the way, which included a brief bio and picture so I knew who to expect. They arrived within the time quoted, but down drop cloths and cleaned up everything. They were very professional and nice. I would highly recommend The Furnace Family to all my friends and family. The service and value has been amazing.Thank you Dave, Ross, and Alisa.read more
Bryant Town
00:35 18 Aug 18
The work was outstanding. The crew arrived on time, the work was done as described and on time. They stayed to ensure that l knew how everything worked and that it worked. We went through maintenance, when and how the different filters should be changed and set up of the electronic thermostat. The furnace work was completed, everything was cleaned, used mats to ensure no damage and kept me informed what was being done and why. A very nice experience!read more
Anita Helmbold
18:52 18 Aug 18
We had a great experience with Furnace Family. Everyone was friendly, helpful, and enthusiastic about their products and the work they do. They offered the best product at the best price and scheduled the work (AC installation) promptly. The installation team arrived on time and did a great job, keeping us informed about everything that was happening. We are thrilled with our new conditioner and would highly recommend them and their work to anyone looking to purchase an air conditioner.read more
Facebook API Ratning: {"error":{"message":"Error validating access token: The session has been invalidated because the user changed their password or Facebook has changed the session for security reasons.","type":"OAuthException","code":190,"error_subcode":460,"fbtrace_id":"F\/dPgg5UmMR"}}
Service promises
Honest Pricing.
Furnace Family strives to be as fair as possible with our prices. If you find a lower price with a comparable company on the same furnace or air conditioner we sell, with a similar warranty, we will either match it or beat it.
We will be there for you.
Furnace Family will always put our existing customers first!! We advertise 24 hour service and we mean it; if our customers need us they get priority. The hottest or coldest days are some of our busiest.
No Wasted Money.
If you have Furnace Family out to fix your furnace or AC on a emergency basis but find that replacing your unit is a better option, we will get it running if possible and send out a home comfort adviser to go over your options with you.
Free Second opinion.
Furnace Family started offering this service after hearing stories of perfectly good furnaces being replaced just to sell a new unit or lack of technician skill to fix it. Give us a call and one of our technicians.
100% Satisfaction Promise.
The most important thing a company has is its reputation. Furnace Family stands behind all of our work and our great staff. We promise to do our best never to leave a customer unsatisfied with our work. We will always make things right, be that an extra visit or a full refund; we never want to leave a customer unhappy with our service.
FURNACE FAMILY ACCREDITATIONS & AFFILIATIONS
