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Furnace Family

5.0

James Kaikkonen

19:54 18 Sep 17

Thanks to Dave for coming to my house to give me a quotation on a new furnace and air conditioner system. He was very thorough and honest with all of his information and explained the pros and cons of the different systems available so that I could make a good decision on which systems to get installed in my home. He didn't pressure me at all to go with his company like a lot of other companies do but just let the facts speak for themselves. Matt and Ross arrived the day after I made my decision to install the systems. They were very professional and quality of installation was top notch. They explained how to operate the systems before they left and Dave dropped by during the installation to make sure that I was satisfied with the installation. The furnace and air conditioner are working flawlessly. Thanks Furnace Family.read more

Adam N

15:25 31 Aug 17

Just recently had my furnace and air conditioner system installed by Furnace Family. Thank you for providing honest pricing and Dave really explained everything. Guiding us through all options. He wasn't just here for the sale, he really wanted us to be happy. We had a few other quotes but after being hounded by competitors who were just price slashing to get a sale we felt very uneasy and found it so unprofessional, another reason we felt better with going with Furnace Family. On install day the crew came on time as promised and left our house spotless just like it was when they came. They put down floor protectors and treated our house like their own. Very friendly and made sure to run myself and my wife through the system before they left. I have been very impressed with the professionalism from start to finish and thank you for the follow up call, that was really the cherry on top of the cake.read more

Gina Murray

18:40 02 Aug 17

Amazing service! The employees who came to the house were punctual, professional and very accommodating! Any questions I had were answered quickly, completely and professionally. The care they took to ensure my house was as clean as it was when they arrived and the placement of floor mats to protect my floor was appreciated. Every interaction from the quote to the bill was courteous, informative and accurate. The service was above and beyond what I expected. 10/10 would recommend to a friend, my family or a complete stranger. It also doesn't hurt to mention, it is a great value!read more

George Brittain

20:41 01 Aug 17

Amazing customer service in the estimating phase (Dave Lambert). Hands down best pricing in Edmonton.Very professional installers ( Ross & Rick ) knowledgeable, and went above an beyond to make everything sleek and clean.Very cautious while in the home and take all precautions to leave a zero trace. I only know they were here because I have heat !!!!"WILL" have them back for our second furnace install Great job Guys !!!!!!read more

Jodi Ruschin

20:04 01 Aug 17

Called the furnace family for a quote on a new furnace and Air conditioner. We wanted to upgrade and wanted A/C finally for our home. From first point of contact on the website it was just an amazing experience. The staff are so friendly and really value you as a customer. The estimator came to our home (Dave) and explained all the options including financing - which he explained how we should do it so we don’t have large payments. I could tell he was really being honest and not just trying to get the sale. We loved him so much that we just decided to skip the rest of our quotes and go with them. Install was smooth and our house was left spotless. The two guys were very professional, clean and took the time to explain everything upon completion. I’m very picky when it comes to whom I get to do things in my home and I will say this was a very well done job. I’ve already sent in a friend for a new A/C and will continue to do so. Thanks. You are truly a family.read more

Janice Burns

20:19 29 Jul 17

We just had Furnace Family in to replace our furnace and hot water tank and install a new A/C system. I am very satisfied with the service, starting with the Sales Manager, Dave that came to our home and did a through assessment and then sat with us and went over the equipment options and patently explained the pros and cons of each choice. He then wrote up a detailed proposal which we accepted.The day of the install Ross and Rich came at 8:30 (right on time) they introduced themselves and explained how the install would go and asked if we had any questions or concerns. They then started by laying out carpet runners to protect our floors and then got to work. One reason that we chose this company is that we were told that they had good installers. I’m happy to report that it is true, these guys are real pros. Every pipe, cable and hose run perfectly everything fastened properly, nothing left hanging. All intake and exhaust pipes calked beautifully. After the install all the equipment was tested and setup so we had nothing left to do. Ross did not leave until he was sure that we were happy and had no more questions. About an hour after they left, Dave called to make sure that I was completely satisfied with the service. I would not hesitate to recommend Furnace Family to anyone. PS, when they turned on my new AC the house temp was reading 28 and by bedtime it was a cool 22, enough said.read more

Trevor Davies

22:41 26 Jul 17

We just had our air-con installed by Furnace Family and I am so impressed with this company. Dave gave us sound advice as to what our requirements and best options would be during his appraisal, without breaking the bank.This morning, Ross and Rich came to our door at the exact appointment time and worked tirelessly to get everything finished in a timely manner. These guys really know their stuff! Ross then walked my wife and I through the whole process explaining how to get the optimal results from our new unit.Furnace Family have been the epitome of professional and friendly service right from start to finish... the type of service that was the norm decades ago.I highly recommend Furnace Family to anyone who is looking to purchase a new a/c unit or even have their existing furnace/aircon serviced!read more

Sharla Esser

01:19 26 Jul 17

Our experience with The Furnace Family has been great thus far! Dave L who was our sales person was thorough, transparent, and worked with us to meet our needs for a furnace and hot water tank. He took the time to assess what best met our needs and was helpful with recommendations. We appreciated that he was up front and accommodating. We also appreciated that he didn't feel the need to bash the competition to get the sale like his competitors did. The installation team was efficient, professional, and clean. We look forward to the customer service that was promised us continuing into the future....a company is only as good as how they keep their word. If their customer service is as good as their initial point of sale, this company has a great many good years ahead of itself, will surpass the competition, and I would highly recommend them.read more

Akon Akon

06:08 05 Jul 17

Tyler from furnace family is knowleable, hard working and respectful guy. I installed my hot water tank and furnace on timely manner. Tyler, thanks again for extra work you did with our sink- we could have spent few dollars there. I can't hesitate to comment him to other customers.read more

Eri Riot

21:32 13 Jun 17

Amazing price for emergency service. Our furnace has never run better! I wouldn't call anyone else.read more

Trevor Cornand

22:58 10 Jun 17

Right from the start, dealing with The Furnace Family was like dealing with your own families business. Jerry was very professional with the quote. Tyler was meticulous on his installation. I would recommend them to friends and family, And I have. Thank you Furnace Familyread more

Andy Hoang

20:57 09 Jun 17

I was looking to replace my 15 year old furnace and hot water heater for high efficiency ones. Jerry came by for an assessment and was very knowledgeable and friendly. He explained different types of systems and gave me some quotes. Very reasonably priced when compared to other companies I checked with. Tyler and his coworker came a week after to install the furnace and hot water heater. They were very professional and clean. After the install, Tyler walked me through everything he did and explained all the settings to me. Great company! I would definitely recommend them!read more

Morgan Matheson

03:55 08 Jun 17

Recently had an furnace installed. From the moment I called it I was looked after. Karen booked my appointment which was quick and easy. Estimate was a good honest price and I felt like all my questions were answered and not rushed. The crew that showed up wow wow wow just amazing they left my place and it didn't even look like the came?!? They both treated my home like it was theirs and so professional and they looked like they loved their jobs . Nice to find a company that truly cares about the customer. ive had bad experiences before with HVAC so I was so thrilled to find Furnace Family. Thx again. Job well done. appreciate itread more

Tajinder Bassi

16:10 21 Mar 17

Fast and honest service, would highly recommend Furnace Family.read more

Lindsay Tremblay

15:31 15 Mar 17

Elizabeth Neaves

02:14 08 Feb 17

Furnace stopped working on a Saturday. The Furnace Family came to my place within the hour. They diagnosed the problems with one being the main circuit board. The cost to repair and 18 years old Furnace did not make sense. We opted for replacement.Cost effective options were provided. Install was completed promptly. Service was professional.read more

Niall R

00:33 12 Jan 17

Had them out to fix a broken furnace. Excellent service and very fast to show up. Thanksread more

Jessica Lang

00:35 09 Jan 17

Our furnace died during a cold snap (low -30C's) and the Furnace Family showed up in no time and were able to fix the problem. Awesome customer service! Thank you!!!! You guys rock!!!read more

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Furnace Family

5.0

Meighan Kirkpatrick

2017-10-01T02:00:50+0000

Excellent, prompt, thorough service, will recommend!!!!read more

Ivan Jewell

2017-07-24T21:07:31+0000

I have to say that after being in service industry myself I hold all installers and tradesman to my high standards that I give to people. When Tyler and his crew arrived they immediately removed there shoes when they came into the house. They were installing a air conditioner on our old furnace and got right to work. they finished the job beautifully and even tided up some of the hoses and stuff around our Furnace. I would highly recommend The Furnace Family as the workmanship and friendliness of there employees is next to none. By the way the came three days early on a miserable rainy day and installed the air conditioner. it is suppose to hit 30 in the next few days. thanks againread more

Jeff Joy Marshall Rose

2017-06-27T15:15:14+0000

Carolyn Stiles

2017-06-07T04:04:41+0000

We are so happy to have found the Furnace Family. We needed a hot water tank replaced and out of all the companies we contacted, they were the best priced, most knowledgeable. They were able to offer us what other companies said could not be done. The quality of their work was amazing. The 2 gentlemen who came to install were very professional and exceptionally polite. They treated my home with respect and when they were done, there was no sign of the work done in our basement.Any contact we have had has been professional, positive and responses have been quick. As was the time to set up our appointment and have the installation done.Thank you for everything. We will be contacting you regarding our air conditioner.Great work!read more

Jennifer Stinert-Thibodeau

2017-05-19T23:03:48+0000

Great service and communication. I emailed them on the weekend and got a callback first thing Monday morning. I like that some of the labour costs are included in the service call fee. Jerry took time to explain how we can make our furnace work more efficiently and saved us hundreds of dollars on a smart thermostat. Taryn went out of her way to get the parts covered by warranty. It's nice to know that there are honest companies who care about their customers!read more

Diana Diers Knapp

2017-04-23T18:18:21+0000

Best company and their customer service is awesome!!!Gladly recommend Furnace Family!!read more

Pamela Cattabeni

2017-03-15T20:33:07+0000

I love their service!! I called to inquire, they answer all my questions I ended up getting my furnace with them. Their prices are very good and their customers service is awesome, they treated me like family. Thank you guys I will recommend you guys to all my friends and family.read more

Elizabeth Neaves

2017-02-08T02:26:41+0000

My furnace stopped working in January. I called the Furnace Family and a technician came out within the hour. Turns out I needed to replace my 18 years old Furnace as the main circuit board was shot. The cost to repair didn't make sense. We had the Furnace Family install a new Furnace for us. They were prompt with getting things done and suggested cost effective options that made sense for our old home.read more

Jessica Lang

2017-01-09T00:33:40+0000

Our furnace died during a cold snap (low -30C's) and the Furnace Family showed up in no time and were able to fix the problem. Awesome customer service! Thank you!!!! You guys rock!read more

Taryn Robinson

2017-01-06T20:09:27+0000

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