AIR MILES® Reward Miles
Check Our Current Winter Promotion!
We are the ONLY Dealer offering AIR MILES® Reward Miles!
The Furnace Family is proud to offer it’s customers AIR MILES® Reward Miles on installation and service work performed. Below is a list of our current promotions. Please be sure to ask your home comfort advisor for more information or simply call our office.
Get Air Miles Reward Miles:
Customer’s of Furnace Family can get 1 Reward Mile for every $20 spent with any installation or service.
“We’ve always prided ourselves on providing a superior customer experience,” says Dareck Makowski, president of Furnace Family. “Furnace Family is always looking for ways to add value for our customers and reward them for their loyalty. This partnership with Air Miles does just that.”
How many AIR MILES® Can you Get?
GET 1 AIR MILE® FOR EVERY $20 SPENT
Available on Installations and Service. Before GST on full price jobs only, no discounts or rebates. AIR MILES only issued within 5 day of completion of job.
Please Note: This program is effective March 1, 2018. Previous installations, services do NOT qualify for the 1/$20 offer.
Committed to Excellence.
Kayjay Lam
04:14 12 Jan 18
These guys were fast on a busy cold night. No American answer service. I got to talk directly to a technician right away. The price was very reasonable. The technician was personable, informative and didn't judge my laziness for not changing my filter! I will use this company every time from now on!read more
RANJAN M
20:46 30 Oct 17
Awesome service (Replacement of furnace)…….. After shopping around for months I talked to Dave and he is just too good. We got the best in a reasonable price....Love the way they work. Starting from Dave’s review and explanation, heat loss measurement by Sandy and at the end the boys (Ross & Mat) who installed the furnace are just excellent. They are really good in explaining the things and getting the things done. They also did a great job with my old chimney which was messed up by the previous guys without any extra cost. You guys are really awesome again thanks to Dave, Ross and Mat to make the job so easy… and also with a reasonable price and good payment option.read more
Trevor Moyer
06:12 11 Nov 17
First rate work in mid October! Richard was on time and got right to work on replacing the defective gas valve on my older furnace! Personable. Polite. Very knowledgeable. And even better, Furnace Family's quoted price came in a touch lower. And a good $200 lower than another competitor. Would use this company again in a heartbeat!read more
Shirley Houle
03:41 30 Dec 17
Our furnace quit which left me frantic trying to find someone to come out to get it up and running due to the temp dropping to -40 tonight. I googled and called the top 5 companies listed on google and none were available tonight, That wasn't an option so I called the next one on the list that happened to be Furnace Family. A nice gentleman named Jeff answered. He was super pleasant to talk to, I explained to him what was wrong, gave him my address and he was here within the hour. When he arrived he went straight to work figuring out what the issue was. He found that the problem was the motherboard and the igniter switch. Which had shorted out and had arced at one point. The repairs were more than what I had anticipated, he worked with me as best as he could. I will definitely call Furnace Family in the future, and will recommend to others as well. Very satisfied with his work ethic, manners and a job well done. Thank you.read more
Brad Tutschek
09:27 26 Dec 17
Richard from Furnace Family came to my house at 2:30 am to fix my furnace when I had no heat and -40 outside. Not only was he there in a timely manner but was professional and very helpful and I could not be happier with the service. Not only did he fix the furnace but Richard provided me with input how to get better performance out of my furnace and I scheduled a follow up visit to get a better thermostat installed. Excellent visitread more
Kulbir Uppal
23:20 24 Jan 18
Loved the work of this company, they did a great job and were very efficient in their work. Dave did a great job in explaining the mechanics of what was going to happen to repair our furnace. Ross and Matt were very hardworking and even ended up finishing two hours before the scheduled ending time. These two guys did such a wonderful job with not only the furnace repair but also with making sure they cleaned up before leaving. Very understanding, courteous and diligent staff members who are easy to talk to on the phone. Loved the customer service, this is definitely a 5 star experience for us. Definitely wouldn’t hesitate to recommend this company to other people. Thank you again for your hard-work!read more
Bruce Duff
21:02 29 Jan 18
When I realized that another furnace company (trying to sell me a new furnace) was replacing functioning parts with over priced new ones, I showed them the door and called the Furnace Family. It was already after hours but I got a rep/tech on the phone right away and thirty minutes later the Furnace Family tech was in my basement handing me the burnt out furnace circuit board that the previous guy hadn't even found! They had a replacement on board so I was up and running in minutes. Family Furnace figured out that the previous guys had replaced the motor when it never needed replacement! Family Furnace also tested the heat exchanger for free and found no fault. The previous guys wanted $150 to test and thousands to replace! Family Furnace also adjusted the flame at no charge. In less than an hour I had a warm house a safe furnace and my confidence restored thanks to Family Furnace! These people are professional knowledgeable and efficient. They were in and out in under an hour compared to the first guys who spent almost 4 hours and achieved nothing but fraud.Family Furnace prices are reasonable and competitive near as I can tell. I cant say enough about these honest lifesavers!read more
Keith Gordon
02:01 31 Jan 18
We had a furnace installed, as ours where extremely old. We had two furnaces, one was a down flow and one was an up flow, Matt and Ross worked a miracle and managed to make our single furnace work as two. Your wonderful, polite and very nice guys did an amazing job. Thank you furnace family we are very happy with our new furnace.read more
steve Goldberg
21:21 31 Jan 18
We had our furnace replaced last week. What a great experience,Dave the estimator was very informative and made great recommendations. He told us how job was going to be done and the installers were superb. Did a clean job and explained everything. I will be buying a AC this spring and have already referee a friend. Super service... Thanks !!!!!read more
Kallyn Strichen
05:46 01 Feb 18
We were without heat and had called a couple companies but got turned away, before finding family furnace (thankfully!) Richard was at our home within the hour and had the heat going within half an hour. He was polite, very informative and happy to help the whole time. We are so impressed with his service and will continue to use family furnace in the future for all of our heating and cooling needs! Thanks so much Richard!read more
Shayne Gambhir
05:53 02 Feb 18
I had 7 furnaces replaced in my rental properties and could not be happier. From Taryn in the office helping with financing, Dave the salesman figuring out the best units for my needs, and Matt/Ross for doing an amazing job with the installation. This team really inspires confidence in product quality and installation. I especially appreciated the installers, Matt and Ross, for their attention to detail and courteous/ honest work ethic.read more
Russell Kalmbach
20:40 22 Feb 18
Had Dave come by to give me a quote. He was honest, knowledgeable beyond compare and gave me a variety of options to fit both budget and needs. Totally impressed. Well worth talking to. Install team of Ross and Tyler. Wow. Really knew their stuff. The removal of the old furnace and install of the was incredibly quick. No muss no fuss. My place cleaned spotless. They stayed and tutored on all the new features and didn’t leave until I was satisfied. Excellent team!Can’t even tell my new Lennox is running it is that quiet. What a difference from my old one. Definitely worth the call!! Highly recommend!!!read more
Bonnie Frank
21:40 09 Mar 18
Great customer service. Dave the salesmen was very knowledgeable about their product and really gives you a great deal. The installers were also very knowledgeable and were in and out in record time. I would recommend this company to anyone who appreciates honesty and great service.read more
Deb Atkins
17:33 16 Mar 18
I had an unusual situation for my 1962 built home - I had two aging furnaces and wanted to convert it all to one unit. Dave came out and explained all my options, I felt very comfortable with his level of expertise and attention to detail. The install team of Ross & Travis was stellar as well. They arrived on time, protected my carpets, installed and cleaned up everything - my furnace room looks tidy. They also explained the whole workings of the system and new interactive thermostat. My house is so much more comfortable and the heat is balanced nicely throughout the rooms up and down. A great team all around - these guys are proud of the work they do and it shows.read more
Kenneth Kozoway
19:48 23 Mar 18
Our furnace went out and I phoned 4 different companies that supposedly offer 24 hr. service but none of them could come out after 11:00 PM. The fifth one I phoned was Furnace Family and they were out within the hour. After the repair we decided to replace our furnace. They came out to size and quote on a new unit. Within three days they installed the new furnace and AC. Their workers arrived on time and carefully removed the old unit and installed the new furnace. The technicians were extremely courteous and conscious of eliminating any debris thru-out the installation. After the installation was complete, they vacuumed all areas before leaving. An explanation of how the new furnace and AC works and should be maintained was explained to my wife. Great job and great pricing.read more
Kathleen Strobl
19:35 05 Apr 18
I recently had a new furnace installed by the furnace family. Dave the salesman was faboulous, great price for a great product. Installers (Ross and Tyler)showed up on time and eager to begin the install. They were pleasant and informative throughout the entire job. Treated my home as if it was theirs. Their professionalism and pride in their work really showed. Furnace runs perfectly and I couldn't be happier. They set a very high bar for quality service. Thank you, furnace family!read more
Bill Yates
22:47 09 Apr 18
We did our research and had a number of quotes done, we choose Furnace family because of the honesty we felt from the sales guy Dave. His knowledge was impressive compared to the others. The installers did a great job as promised and explained everything. The lady that came to do the heat loss on the day of the install even brought Mr coffee. Really a great family feel like the name states. Truly a great company highly recommend!!!read more
Gary Wilson
22:33 12 Apr 18
Had a bunch of bids for adding Air Conditioning to my existing furnace and did not realize how important correct sizing was. Dave explained the AC better than the other 4 guys and we trusted him so we went ahead. The installers were clean and friendly a seamless job seemed easy for them. Really get the family feel Dave told us about great company.read more
Jaime Tobar
01:20 13 Apr 18
We had a overall amazing experience from the beginning! Was looking into furnaces on Easter weekend came across there website. There was someone who chatted live with me at about 9 pm at night and advised me that a sales person would be calling me the following day (Easter Sunday) sure enough Dave from sales gave me a call and was then here Monday afternoon. He went over all of our options, was super friendly and knowledgeable of all products being sold. He didn’t try to up sell us just told us the plain facts and let us decide. We shopped around a bit but liked what Dave had to say the best and went with him.We set up install for the next week. Ross and Travis arrived on time, went through what they would be doing and got to work right away. They were fast clean and efficient. A two day job was done in one day. They left everything neat and tidy. They spent the extra time explaining the new thermostat that came with the furnace and A/C. Showed me how to use my phone to make changes. They didn’t leave until everything up up and running perfectly and that I was comfortable with how to use the controls.I would recommend this company and installers to anyone looking for a new furnace and or A/C.read more
Facebook API Ratning: {"error":{"message":"Error validating access token: The session has been invalidated because the user changed their password or Facebook has changed the session for security reasons.","type":"OAuthException","code":190,"error_subcode":460,"fbtrace_id":"ERaL\/GwkxQw"}}
F.AQ
How long does it take to get my miles?
Upon completion of an installation AIR MILES® Reward Miles will be deposited into a customers collector account within 4 weeks or sooner. If you have not received your miles within 4 weeks, please contact us and our team will look into the matter.
Can I Get AIR MILES® Reward Miles on Repair or Service?
Yes, we now offer AIR MILES® Reward Miles on service and repair.
Do you have bonus offers?
Yes, depending on our current promotion, we do sometimes offer bonus AIR MILES® Reward Miles. Keep checking back on our website for any offers.
Notes:
*AIR MILES® Reward Miles are not valid with other offers or promotions. *AIR MILES® Reward Miles are not valid on service, repair, hot water tanks or any other products. Valid only on Furnace & Air Conditioner installations. Estimate Policy: *Miles awarded after in installation is completed by Furnace Family. Call us for details. Limit 1 offer per Collector Number.
