Our Service Promises
WE DELIVER ON OUR SERVICE PROMISES
At Furnace Family, we greatly value our customers. Our service promises stand for what we believe every customer should experience. We are committed to honesty and high ethical standards. Everything we do, is about taking care of you, our customer.
100% Satisfaction PromisE:
The most important thing a company has is its reputation. Furnace Family stands behind all of our work and our great staff. We promise to do our best never to leave a customer unsatisfied with our work. We will always make things right, be that an extra visit or a full refund; we never want to leave a customer unhappy with our service.
Honest Price Promise:
Furnace Family strives to be as fair as possible with our prices. If you find a lower price with a comparable company on the same furnace or air conditioner we sell, with a similar warranty, we will either match it or beat it. If we don’t beat it, we will buy you dinner for giving us the opportunity to gain your business.
We Will be There for You Promise:
Furnace Family will always put our existing customers first!! We advertise 24 hour service and we mean it; if our customers need us they get priority. The hottest or coldest days are some of our busiest. Many competitors put new paying customers first over no charge warranty calls, but Furnace Family always puts our existing customers first—it’s the right thing to do.
No Wasted Money Promise:
If you have Furnace Family out to fix your furnace or AC on a emergency basis but find that replacing your unit is a better option, we will get it running if possible and send out a home comfort adviser to go over your options with you. We don’t want our customers feeling pressure making these big decisions; when you go with us for your new system we will credit the cost of the service call and the parts to your new furnace or AC within 30 days of installation.
Free Second Opinion, Before You Buy:
Furnace Family started offering this service after hearing stories of perfectly good furnaces being replaced just to sell a new unit or lack of technician skill to fix the unit. Give us a call and one of our technicians or home comfort advisers will be glad to talk to you and confirm whether you really need a new unit or there is a chance of fixing the old one. We hate to see Edmontonians taken advantage of by unscrupulous furnace companies.
When to get a 2nd opinion:
When the technician pushes for a and it doesn’t feel right
When your system has been condemned and it is less than 10 years old
When the estimates seem very expensive – trust your instincts
When the technician can’t explain the problem thoroughly or is skirting your questions
When you feel like you are being sold or lied to, or the salesperson is pushy
