COVID-19 -Important Letter from Our Head of Family. [Read More]
COVID-19 -Important Letter from Our Head of Family.
[Read More]
  • Edmonton: 780-432-6459 (4-FAMILY)
  • Calgary: 403-764-4328 (HEAT)
Book Online
  • Edmonton: 780-432-6459 (4-FAMILY)
  • Calgary: 403-764-4328 (HEAT)
Book Online
  • Edmonton: 780-432-6459 (4-FAMILY)
  • Calgary: 403-764-4328 (HEAT)
Book Online
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    • About the Family
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  • Products
    • Furnaces
    • Air Conditioning
    • Hot Water Tanks
    • Noritz Tankless Water Heater
    • Indoor Air Quality
    • Garage Heaters
    • Thermostats
    • Furnace Parts & Filters
  • Services
    • Maintenance & Repair
    • 24/7 Emergency Service
    • Plumbing
    • Electrical (Residential)
    • Furnace Installation
    • Air Conditioning Repair
    • Air Conditioning Installation
    • Hot Water Tank Installation
  • Promotions
    • Current Promotions
    • Maintenance Plans
    • Customer Referrals
  • Payment Options
  • AIR MILES®
  • About
    • About The Family
    • Service Promises
    • Lennox Premier Dealer
    • Our Awards
    • In The Community
    • Before & After Pictures
    • Great Jobs
Menu
  • Products
    • Furnaces
    • Air Conditioning
    • Hot Water Tanks
    • Noritz Tankless Water Heater
    • Indoor Air Quality
    • Garage Heaters
    • Thermostats
    • Furnace Parts & Filters
  • Services
    • Maintenance & Repair
    • 24/7 Emergency Service
    • Plumbing
    • Electrical (Residential)
    • Furnace Installation
    • Air Conditioning Repair
    • Air Conditioning Installation
    • Hot Water Tank Installation
  • Promotions
    • Current Promotions
    • Maintenance Plans
    • Customer Referrals
  • Payment Options
  • AIR MILES®
  • About
    • About The Family
    • Service Promises
    • Lennox Premier Dealer
    • Our Awards
    • In The Community
    • Before & After Pictures
    • Great Jobs

Our Service Promises

Book A Free In-Home Estimate

A Company With Heart. We stand behind our promises.

At Furnace Family, we greatly value our customers. Our service promises stand for what we believe every customer should experience. We are committed to honesty and high ethical standards.   Everything we do, is about taking care of you, our customer. 
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Honest Price Promise:

Furnace Family strives to be as fair as possible with our prices.  If you find a lower price with a comparable company on the same furnace or air conditioner we sell, with a similar warranty, we will either match it or beat it.  If we don’t beat it, we will buy you dinner for giving us the opportunity to gain your business.
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We Will be There for You Promise:

Furnace Family will always put our existing customers first!!  We advertise 24 hour service and we mean it; if our customers need us they get priority. The hottest or coldest days are some of our busiest.  Many competitors put new paying customers first over no charge warranty calls, but Furnace Family always puts our existing customers first—it’s the right thing to do.

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No Wasted Money Promise: 

If you have Furnace Family out to fix your furnace or AC on a emergency basis but find that replacing your unit is a better option, we will get it running if possible and send out a home comfort adviser to go over your options with you. We don’t want our customers feeling pressure making these big decisions; when you go with us for your new system we will credit the cost of the service call and the parts to your new furnace or AC within 30 days of installation.
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Free Second Opinion, Before You Buy:

Furnace Family started offering this service after hearing stories of perfectly good furnaces being replaced just to sell a new unit or lack of technician skill to fix the unit. Give us a call and one of our technicians or home comfort advisers will be glad to talk to you and confirm whether you really need a new unit or there is a chance of fixing the old one. We hate to see Edmontonians taken advantage of by unscrupulous furnace companies.

When to get a 2nd opinion:

When the technician pushes for a new system and it doesn’t feel right

When your system has been condemned and it is less than 10 years old

When the estimates seem very expensive – trust your instincts

When the technician can’t explain the problem thoroughly or is skirting your questions

When you feel like you are being sold or lied to, or the salesperson is pushy

100% SATISFACTION GUARANTEED.
We stand behind our work.

The most important thing a company has is its reputation.  Furnace Family stands behind all of our work and our great staff.  We promise to do our best never to leave a customer unsatisfied with our work.  We will always make things right, be that an extra visit or a full refund; we never want to leave a customer unhappy with our service.

What our customers say! ♥

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OUR CULTURE MATTERS. WE ARE A FAMILY.

GET IN TOUCH

Have a question, like to book a free in home estimate? Get in touch. We’d love to hear from you!

The Furnace Family is a full service Edmonton & Calgary HVAC company specializing in residential furnace replacement and service, air conditioning, indoor air quality and water heaters. We are 100% committed to great customer service. Read our Service Promises.

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CONTACT

  • Address:
    10351-61 Ave, Edmonton
    7139 40 St SE Unit #8, Calgary
  • Phone:
    780-432-6459 (780-4FAMILY) Edmonton
    403-764-HEAT (4328) Calgary
  • Showroom Hours:
    8:00am - 4:30pm (Mon-Fri)
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®™ Trademarks of AM Royalties Limited Partnership used under license by LoyaltyOne, Co. and Furnace Family Inc.